Seasonal Multichannel Customer Advisor – Nottingham

Pertemps Leicester; Nottingham; On-site; GBP 17,000 - 21,000; Part time

Job summary

Pertemps Leicester is seeking a Seasonal Customer Advisor to join our Nottingham office on a fixed-term basis until 31 December 2026. The role covers multiple channels including phone, email, live chat and social media, with a focus on delivering friendly, professional service and accurate information.

The successful candidate will handle high volumes, averaging 80+ calls per day in peak periods, while maintaining excellent customer care and working effectively within a busy team.

Qualifications

• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and meet targets.
• Comfortable using multiple digital channels for customer queries.

Responsibilities

• Respond to customer enquiries by phone and digital channels.
• Provide friendly, professional and empathetic customer service.
• Listen to customers and understand their individual needs.
• Resolve queries efficiently and take ownership through to completion.
• Handle customer information securely and confidentially.
• Manage challenging conversations professionally.
• Work towards KPIs and performance targets.
• Keep up to date with processes, products and systems.
• Escalate complex or sensitive queries when required.
• Work positively as part of a busy team.

Skills

Customer service

Communication

Multitasking

Computer skills

Tools

CRM systems

Email

Live chat

WhatsApp

Job description

Pertemps Leicester is seeking a Seasonal Customer Advisor to join our Nottingham office on a fixed-term basis until 31 December 2026. The role covers multiple channels including phone, email, live chat and social media, with a focus on delivering friendly, professional service and accurate information.

The successful candidate will handle high volumes, averaging 80+ calls per day in peak periods, while maintaining excellent customer care and working effectively within a busy team.