Customer Service Advisor - Doxford

Angard Recruitment; Houghton-le-Spring; On-site; GBP 18,000 - 21,000; Full time

Job summary

Angard Staffing is recruiting Customer Service Advisors for Royal Mail's contact centres at Sunderland. The role is temporary for 12 weeks with potential extension. Start date is 14/09/2026, with a 37.5 hour week, 8:00–18:30, Mon–Sat, at Admiral House, Doxford, SR3 3XW.

Training lasts three weeks; no annual leave during that period. Strong English and customer service skills required. Selection focuses on resilience and ability to handle calls and emails.

Qualifications

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Skills

Customer service

Communication

Telephone handling

Workload prioritization

Tools

Email handling

Job description

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Doxford.

Job Details:

• Role: Customer Service Advisor
• Location: Royal Mail, Admiral House, 2 Admiral Way, Doxford, International Park, Sunderland, SR3 3XW
• Start date: 14/09/2026 (later start dates also available - please enquire)
• Pay Rate: £13.93 per hour
• Contract: Temporary (12-week booking, with potential for extension)
• Hours: Around 37.5 hours per week, between the hours of 8:00am-18:30pm Monday-Saturday (Saturday work is essential, you will get a random day off in the week)

Mandatory Training Requirement:

Successful completion of a mandatory three-weektraining programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence. No annual leave is permitted during the three-week training period.Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment.

Key Responsibilities:

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Required Skills/Experience:

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Desirable Qualities:

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.

Work Environment:

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?