Television Licence Field Officer

Capita; Walsall; Hybrid; GBP 32,000; Full time

Job summary

A leading services company in Walsall seeks a Television Licence Field Officer to conduct door-to-door visits helping customers understand TV licence requirements. You will receive a competitive salary of £31,650, flexible work hours, and either a company car or a car allowance. Strong communication skills and a full UK driving licence are essential. Join a supportive team focused on career growth and development.

Benefits

Competitive salary

Company car or car allowance

23 days holiday rising to 29

Paid volunteering day

Employee matched pension

Life assurance

Cycle2work scheme

Qualifications

• Physical mobility to visit multiple locations daily.
• Communication skills from diverse backgrounds are valuable.

Responsibilities

• Conduct door-to-door visits to properties without a TV licence.
• Record visit details and complete daily timesheets.
• Explain and sell benefits of licence payment schemes.

Skills

Strong interpersonal skills

Excellent verbal and written communication

Full UK driving licence

Job description

As a Television Licence Field Officer you will visit customers currently without a TV licence at addresses throughout the Walsall area helping them firstly understand and comply with the legislation behind the TV licence explaining how they can obtain one and enabling them to find a payment plan that works for them.

You’ll be rewarded with a 31650 annual salary.

You will also receive either a company car which includes personal use or a 3700 annual car allowance paid monthly.

In addition you will receive a mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day.

Working hours

You’ll be working a 36.5‑hour week on a flexible shift pattern with a potential of a four‑day working week.

Location

You will be home‑based and spend your shift visiting people in communities across your region. Ideally you will be living in the WS8 postcode area.

Job title

Television Licence Field Officer

Job description

Core Responsibilities

• Conduct door-to-door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take records of interview under caution.

What you’ll need to bring

• Its essential that you have a full UK Driving Licence.
• You’ll need to be physically mobile as you’ll be visiting multiple locations on a daily basis.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Similar previous experience is not essential – we have colleagues who excel from a diverse range of backgrounds whether that’s customer service, retail sales, ex‑Armed Forces or security however there is one thing in common: excellent communication skills.

What’s in it for you

• Competitive salary of 31650.
• Company car which includes personal use or a 3700 annual car allowance paid monthly.
• 23 days holiday (rising to 29) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity adoption and shared parental leave and plenty more.
• As part of our safeguarding commitment we will provide a range of safe working measures including the provision of body‑worn video cameras for all colleagues.
• Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology.
• Access to up to 500 of your salary before payday each month as well as budgeting and savings features to support your financial wellbeing.
• Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform.

You’ll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one-to-one support in the Field will follow on from this further enhancing your knowledge and skill within the field with hands‑on exposure covering the important aspects of the role such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

Our ongoing support is also what makes us stand out from the rest with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career whether that’s into a management role or within the wider business.

What we hope you’ll do next

Choose Apply now to fill out our short application so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if you’d like to discuss other changes or support you might need going forward please email Iqbal at or call and we’ll get back to you. For more information about equal opportunities and process adjustments please visit the Capita Careers website.

Location: Walsall, United Kingdom

Time Type: Full time

Contract Type: Permanent

Required Experience: Unclear Seniority

Key Skills: Dermatology, Marketing & Promotions, ADMA, ABB, Cement, Government