Telesales and Customer Services Operative

LWC Drinks; Andover; On-site; GBP 20,000 - 25,000; Full time

Job summary

A beverage distribution company in Andover seeks a Telesales and Customer Services Operator. The role involves handling high volumes of incoming calls, assisting customers with orders and complaints, and promoting the company's products. Candidates should possess excellent customer service skills, a good command of Microsoft Excel, and the ability to work well in a team. This position offers the opportunity to build lasting relationships with clients while efficiently managing administrative tasks.

Qualifications

• Strong customer service orientation with a personable telephone manner.
• Experience in using Microsoft Excel for maintaining records.
• Ability to manage customer complaints and upsell products.

Responsibilities

• Ensure high standards of customer service while processing orders.
• Build and maintain relationships with customers and account managers.
• Take ownership of resolving customer issues proactively.

Skills

Excellent customer service skills

Use of Microsoft Excel

Teamwork skills

Tools

Trinity system

Job description

Job Title: Telesales and Customer Services Operator

Reports to: Office Manager

Depot: LWC Andover

Overview

To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, contacting potential customers, order processing, and arranging deliveries.

Main Duties

• To ensure high standards of customer service, taking and inputting orders efficiently and accurately.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through proactive customer service.
• To promote the sale of LWC Drinks' own-brand products.
• To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administrative needs.
• Building relationships with weekly telesales customers, being a regular point of contact.
• The ability to upsell certain products.
• Responsible for certain administrative duties within the office; confirmation, sorting the post, filing, processing orders, etc.
• Plan calls and target gaps in supply using relevant systems.

Knowledge and Experience

• Excellent customer service skills.
• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the Trinity system.
• Good teamwork skills.
• Good co...