Telephone Researcher - Immediate Start

Office Angels Limited; Eastbourne; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Full training

Friendly team

Job summary

Office Angels Limited is seeking a Telephone Researcher / Mystery Shopper for a short, office-based assignment in Eastbourne. You will make outbound calls to local businesses using scripts to gather service details, pricing and customer experiences while updating records and maintaining accuracy.

We provide full training and a supportive team environment. Ideal for candidates with customer service, administration, call centre, or data entry experience who are reliable, detail-oriented and able

Qualifications

• Strong phone communication skills
• Experience in customer service or data entry
• Ability to follow scripts accurately
• Excellent listening and data-recording abilities

Responsibilities

• Conduct mystery shopper calls using provided scripts and guidelines
• Obtain service and pricing information from businesses
• Accurately record information gathered during calls
• Update existing records and databases
• Identify and report any discrepancies between current records and information provided
• Maintain professionalism and confidentiality at all times

Job description

Telephone Researcher / Mystery Shopper

Location: Office Based

Hours: Monday to Friday 9am - 3pm

Duration: 2 Weeks

Are you confident on the phone, naturally curious, and detail-oriented? We're looking for enthusiastic individuals to join our team as Telephone Researchers / Mystery Shoppers.

In this role, you'll make outbound calls to businesses using pre-prepared scripts and scenarios to gather accurate information about services, customer experiences, and pricing. Your findings will help ensure our records remain up to date and accurate.

Key Responsibilities

• Conduct mystery shopper calls using provided scripts and guidelines
• Obtain service and pricing information from businesses
• Accurately record information gathered during calls
• Update existing records and databases
• Identify and report any discrepancies between current records and information provided
• Maintain professionalism and confidentiality at all times

What We're Looking For

• Confident and professional telephone manner
• Excellent communication and listening skills
• Strong attention to detail
• Good data entry and record-keeping abilities
• Ability to follow instructions and scripts accurately
• Reliable, organised, and self-motivated approach to work

Why Apply?

• Full training and support provided
• Friendly and supportive team environment
• Ideal for candidates with customer service, administration, call centre, research, or data entry experience

If you enjoy speaking with people, have a keen eye for detail, and take pride in producing accurate work, we'd love to hear from you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website