Outbound Market Researcher

MTrec Limited; East Boldon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Immediate start

4 day working week

Pay increase after 4 weeks

No weekend work

Optional overtime

Easily accessible offices

Friendly & supportive environment

Job summary

MTrec Recruitment is seeking an Outbound Market Researcher to join a client on a full-time, temporary basis. You will contact the public to complete surveys and strive to meet daily and weekly targets while ensuring a high standard of customer experience.

You will handle outbound calls professionally, capture accurate data for surveys, and follow safeguarding and process policies. This role is office-based with potential for overtime.

Qualifications

• Must be confident making outbound calls.
• Previous telephone handling experience essential.
• Excellent communication skills required.
• Great attention to detail is essential.
• Maintain professional and business-like approach on each call.
• Demonstrate a positive, can-do attitude.
• Able to deliver results and stay target-driven.
• Elements of objection handling.
• Strive to meet quality standards.
• Willing to engage in training and pursue further training.
• Excellent time management.

Responsibilities

• Contact the general public to complete surveys.
• Achieve daily and weekly targets while delivering excellent customer experience.
• Accurately collect information for surveys to deliver quality service.
• Follow safeguarding and support processes in line with policy and procedure.

Skills

Outbound calls

Telephone handling

Communication skills

Attention to detail

Professional demeanor

Result-driven

Time management

Training mindset

Proactive learning

Customer service

Job description

Rewards & Benefits on offer;

• Immediate start date available

• 4 day working week offering a healthy work/life balance

• Pay increase after 4 weeks

• No weekend work!

• Optional overtime

• Easily accessible offices

• Friendly & supportive working environment

Working Hours;

• 37 hours a week (Mon-Fri 09:00-20:00, shifts are during these hours over 4 days. Possible overtime on Saturdays)

The Company you will be working with;

MTrec Recruitment are currently supporting our highly established client on their search to appoint an Outbound Market Researcher on a full-time, temporary basis. If you have the required skills and experience, then please apply for an immediate response!

The Role you will be doing;

• As a tele researcher, you will be responsible for contacting the general public to complete a survey.

• You will be accountable for achieving daily and weekly targets while ensuring an excellent customer experience.

• You will be entrusted in collecting the information for the survey accurately to ensure we deliver the best possible service for our clients.

• You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.

About You;

• Must be confident in making outbound calls

• Previous telephone handling experience is essential

• Possess and demonstrate excellent communication skills

• Great attention to detail

• Maintain a professional and business-like approach to each call

• Demonstrate a positive and can-do attitude

• Able to deliver results and target driven

• Elements of objection handling

• Strive to meet quality standards

• Be able to engage in training and have a proactive approach to further training

• Excellent time management