Outbound Market Researcher

MTrec Recruitment; North East; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Immediate start

4-day working week

Pay increase after 4 weeks

No weekend work

Optional overtime

Accessible offices

Friendly environment

Job summary

MTrec Recruitment is supporting a client to appoint an Outbound Market Researcher on a full-time, temporary basis in the United Kingdom. The role involves contacting the public to conduct surveys and meeting daily/weekly targets with a focus on quality customer service.

You will gather survey data accurately, adhere to safeguarding procedures, and maintain a professional, proactive approach while delivering reliable results.

Qualifications

• Must be confident in making outbound calls.
• Previous telephone handling experience is essential.
• Excellent communication skills and attention to detail.
• Professional, business-like approach to calls.
• Positive, proactive and target-driven with good time management.

Responsibilities

• Contact the general public to complete a survey as a tele researcher.
• Achieve daily and weekly targets while delivering an excellent customer experience.
• Accurately collect information for surveys to support client services.
• Follow safeguarding and support processes in line with policy.

Skills

Outbound calls

Telephone handling

Communication skills

Attention to detail

Professional demeanor

Positive attitude

Target driven

Objection handling

Quality standards

Time management

Willingness to training

Job description

Rewards & Benefits on offer;

• Immediate start date available
• 4 day working week offering a healthy work/life balance
• Pay increase after 4 weeks
• No weekend work!
• Optional overtime
• Easily accessible offices
• Friendly & supportive working environment

Working Hours;

• 37 hours a week (Mon-Fri 09:00-20:00, shifts are during these hours over 4 days. Possible overtime on Saturdays)

The Company you will be working with;

MTrec Recruitment are currently supporting our highly established client on their search to appoint an Outbound Market Researcher on a full-time, temporary basis.

The Role you will be doing;

• As a tele researcher, you will be responsible for contacting the general public to complete a survey.
• You will be accountable for achieving daily and weekly targets while ensuring an excellent customer experience.
• You will be entrusted in collecting the information for the survey accurately to ensure we deliver the best possible service for our clients.
• You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.

About You;

• Must be confident in making outbound calls
• Previous telephone handling experience is essential
• Possess and demonstrate excellent communication skills
• Great attention to detail
• Maintain a professional and business-like approach to each call
• Demonstrate a positive and can-do attitude
• Able to deliver results and target driven
• Elements of objection handling
• Strive to meet quality standards
• Be able to engage in training and have a proactive approach to further training
• Excellent time management