Phone Researcher & Mystery Shopper

Office Angels Limited; Eastbourne; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Full training

Friendly team

Job summary

Office Angels Limited is seeking a Telephone Researcher / Mystery Shopper for a short, office-based assignment in Eastbourne. You will make outbound calls to local businesses using scripts to gather service details, pricing and customer experiences while updating records and maintaining accuracy.

We provide full training and a supportive team environment. Ideal for candidates with customer service, administration, call centre, or data entry experience who are reliable, detail-oriented and able

Qualifications

• Strong phone communication skills
• Experience in customer service or data entry
• Ability to follow scripts accurately
• Excellent listening and data-recording abilities

Responsibilities

• Conduct mystery shopper calls using provided scripts and guidelines
• Obtain service and pricing information from businesses
• Accurately record information gathered during calls
• Update existing records and databases
• Identify and report any discrepancies between current records and information provided
• Maintain professionalism and confidentiality at all times

Job description

Office Angels Limited is seeking a Telephone Researcher / Mystery Shopper for a short, office-based assignment in Eastbourne. You will make outbound calls to local businesses using scripts to gather service details, pricing and customer experiences while updating records and maintaining accuracy.

We provide full training and a supportive team environment. Ideal for candidates with customer service, administration, call centre, or data entry experience who are reliable, detail-oriented and able