Telephone Researcher - Immediate Start

Office Angels Limited; England; On-site; GBP 12,000 - 15,000; Part time

Job summary

Office Angels Limited is seeking a Telephone Researcher / Mystery Shopper to work office-based, Monday to Friday, 9am–3pm, for a two-week assignment. You will call businesses using prepared scripts to collect service, pricing, and experience details, and record findings accurately.

You should have a confident telephone manner, strong listening skills, and meticulous data entry. This role is ideal for reliable, organized individuals who take pride in precise, confidential work and want to support

Qualifications

• Confident and professional telephone manner.
• Excellent communication and listening skills.
• Strong attention to detail and accuracy.
• Good data entry and record-keeping abilities.
• Ability to follow scripts and scenarios precisely.
• Reliable, organised and self-motivated attitude.

Responsibilities

• Conduct mystery shopper calls using provided scripts and guidelines.
• Obtain service and pricing information from businesses.
• Accurately record information gathered during calls.
• Update existing records and databases.
• Identify and report discrepancies between records and information given.
• Maintain professionalism and confidentiality at all times.

Skills

Telephone etiquette

Communication skills

Attention to detail

Data entry

Script adherence

Organisational skills

Job description

Telephone Researcher / Mystery Shopper

Location: Office Based
Hours: Monday to Friday 9am - 3pm
Duration: 2 Weeks

Are you confident on the phone, naturally curious, and detail-oriented? We're looking for enthusiastic individuals to join our team as Telephone Researchers / Mystery Shoppers.

In this role, you'll make outbound calls to businesses using pre-prepared scripts and scenarios to gather accurate information about services, customer experiences, and pricing. Your findings will help ensure our records remain up to date and accurate.

Key Responsibilities

• Conduct mystery shopper calls using provided scripts and guidelines
• Obtain service and pricing information from businesses
• Accurately record information gathered during calls
• Update existing records and databases
• Identify and report any discrepancies between current records and information provided
• Maintain professionalism and confidentiality at all times

What We're Looking For

• Confident and professional telephone manner
• Excellent communication and listening skills
• Strong attention to detail
• Good data entry and record-keeping abilities
• Ability to follow instructions and scripts accurately
• Reliable, organised, and self-motivated approach to work

If you enjoy speaking with people, have a keen eye for detail, and take pride in producing accurate work, we'd love to hear from you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.