Tele Researcher

MTrec Ltd Commercial; South Shields; On-site; GBP 12,000 - 18,000; Full time

Job summary

MTrec Recruitment are seeking a Tele Researcher on a full-time, temporary basis in the United Kingdom. The role involves contacting the public to complete surveys, hitting daily/weekly targets, and delivering excellent customer service while following safeguarding procedures.

Work is 37 hours per week over 4 days (Mon-Fri 09:00-20:00) with no weekend work, optional overtime, and easily accessible offices. A friendly, supportive environment is offered.

Qualifications

• Must be confident in making outbound calls.
• Previous telephone handling experience is essential.
• Possess and demonstrate excellent communication skills.
• Great attention to detail.
• Maintain a professional and business-like approach to each call.
• Demonstrate a positive and can-do attitude.
• Be able to deliver results and target driven.
• Elements of objection handling.
• Strive to meet quality standards.
• Be able to engage in training and have a proactive approach to further training.
• Excellent time management.

Responsibilities

• As a tele researcher, you will be responsible for contacting the general public to complete a survey.
• You will be accountable for achieving daily and weekly targets while ensuring an excellent customer experience.
• You will be entrusted in collecting the information for the survey accurately to ensure we deliver the best possible service for our clients.
• You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.

Skills

Outbound calling

Telephone handling

Communication skills

Attention to detail

Professional demeanor

Positive attitude

Target driven

Objection handling

Quality standards

Training mindset

Time management

Job description

Rewards & Benefits on offer

• Immediate start date available
• 4 day working week offering a healthy work/life balance
• No weekend work!
• Optional overtime
• Easily accessible offices
• Friendly & supportive working environment

Working Hours

• 37 hours a week (Mon-Fri 09:00-20:00, shifts are during these hours over 4 days. Possible overtime on Saturdays)

The Company you will be working with

MTrec Recruitment are currently supporting our highly established client on their search to appoint a Tele Researcher on a full-time, temporary basis.

The Role you will be doing

• As a tele researcher, you will be responsible for contacting the general public to complete a survey.
• You will be accountable for achieving daily and weekly targets while ensuring an excellent customer experience.
• You will be entrusted in collecting the information for the survey accurately to ensure we deliver the best possible service for our clients.
• You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.

About You

• Must be confident in making outbound calls
• Previous telephone handling experience is essential
• Possess and demonstrate excellent communication skills
• Great attention to detail
• Maintain a professional and business-like approach to each call
• Demonstrate a positive and can-do attitude
• Able to deliver results and target driven
• Elements of objection handling
• Strive to meet quality standards
• Be able to engage in training and have a proactive approach to further training
• Excellent time management