Mystery Shopper - Phone Researcher (Office-Based)

Office Angels Limited; England; On-site; GBP 12,000 - 15,000; Part time

Job summary

Office Angels Limited is seeking a Telephone Researcher / Mystery Shopper to work office-based, Monday to Friday, 9am–3pm, for a two-week assignment. You will call businesses using prepared scripts to collect service, pricing, and experience details, and record findings accurately.

You should have a confident telephone manner, strong listening skills, and meticulous data entry. This role is ideal for reliable, organized individuals who take pride in precise, confidential work and want to support

Qualifications

• Confident and professional telephone manner.
• Excellent communication and listening skills.
• Strong attention to detail and accuracy.
• Good data entry and record-keeping abilities.
• Ability to follow scripts and scenarios precisely.
• Reliable, organised and self-motivated attitude.

Responsibilities

• Conduct mystery shopper calls using provided scripts and guidelines.
• Obtain service and pricing information from businesses.
• Accurately record information gathered during calls.
• Update existing records and databases.
• Identify and report discrepancies between records and information given.
• Maintain professionalism and confidentiality at all times.

Skills

Telephone etiquette

Communication skills

Attention to detail

Data entry

Script adherence

Organisational skills

Job description

Office Angels Limited is seeking a Telephone Researcher / Mystery Shopper to work office-based, Monday to Friday, 9am–3pm, for a two-week assignment. You will call businesses using prepared scripts to collect service, pricing, and experience details, and record findings accurately.

You should have a confident telephone manner, strong listening skills, and meticulous data entry. This role is ideal for reliable, organized individuals who take pride in precise, confidential work and want to support