Telephone Researcher - Immediate Start

Office Angels Limited; Portslade by Sea; On-site; GBP 14,000 - 21,000; Full time

Job summary

Office Angels Limited is seeking confident Telephone Researchers / Mystery Shoppers for an office-based role. You will make outbound calls using pre-prepared scripts to gather service, pricing and customer experience information, and you will record findings accurately.

The position runs for two weeks, with full training and support provided. Ideal candidates have strong communication skills, attention to detail and reliability, and familiarity with data entry and record-keeping.

Qualifications

• Confident and professional telephone manner.
• Excellent communication and listening skills.
• Strong attention to detail.
• Good data entry and record-keeping abilities.
• Ability to follow instructions and scripts accurately.
• Reliable, organised, and self-motivated.

Responsibilities

• Conduct mystery shopper calls using provided scripts and guidelines.
• Obtain service and pricing information from businesses.
• Accurately record information gathered during calls.
• Update existing records and databases.
• Identify and report any discrepancies between current records and information provided.
• Maintain professionalism and confidentiality at all times.

Skills

Telephone manner

Communication skills

Attention to detail

Data entry

Script adherence

Reliability

Job description

Telephone Researcher / Mystery Shopper

Location: Office Based
Hours: Monday to Friday 9am - 3pm

Duration: 2 Weeks

Are you confident on the phone, naturally curious, and detail-oriented? We're looking for enthusiastic individuals to join our team as Telephone Researchers / Mystery Shoppers.

In this role, you'll make outbound calls to businesses using pre-prepared scripts and scenarios to gather accurate information about services, customer experiences, and pricing. Your findings will help ensure our records remain up to date and accurate.

Key Responsibilities

• Conduct mystery shopper calls using provided scripts and guidelines
• Obtain service and pricing information from businesses
• Accurately record information gathered during calls
• Update existing records and databases
• Identify and report any discrepancies between current records and information provided
• Maintain professionalism and confidentiality at all times

What We're Looking For

• Confident and professional telephone manner
• Excellent communication and listening skills
• Strong attention to detail
• Good data entry and record-keeping abilities
• Ability to follow instructions and scripts accurately
• Reliable, organised, and self-motivated approach to work

Why Apply

• Full training and support provided
• Friendly and supportive team environment
• Ideal for candidates with customer service, administration, call centre, research, or data entry experience

If you enjoy speaking with people, have a keen eye for detail, and take pride in producing accurate work, we'd love to hear from you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.