Telephone Account Manager

Aviva; Bristol; Hybrid; GBP 36,000 - 41,000; Full time

Job summary

A leading financial services company in the UK seeks a Telephone Account Manager to build relationships and drive results. This role involves engaging with advisers to showcase products, using telephony and digital tools to deliver value. Candidates should possess exceptional communication skills and confidence in data analysis. The starting salary is between £36,000 and £41,000, and bonuses and generous benefits are included. Flexible work arrangements available.

Benefits

Bonus opportunity up to 8%

Generous pension scheme

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discounts on Aviva products

Free Aviva shares

Supportive parental leave policies

Flexible benefits options

Paid volunteering days

Wellbeing support

Qualifications

• Exceptional written and verbal communication skills.
• Confidence in engaging customers and converting opportunities.
• Ability to analyze data for informed decision-making.

Responsibilities

• Build relationships with advisers and drive results.
• Deliver value for advisers using telephony and digital tools.
• Achieve profit and volume targets as part of the team.

Skills

Exceptional communication skills

Confidence in driving conversations

Data analysis skills

Specialist protection experience

Education

R01 & R05 or equivalent qualifications

Job description

Telephone Account Manager

Location: Sheffield and Bristol

Starting Salary: between £36,000 to £41,000 (depending on location, skills, experience, and qualifications)

This is a great job for someone who loves building relationships and driving results. If you enjoy connecting with advisers, influencing decisions, and making a real impact, this role is for you. You’ll thrive if you’re confident on the phone, proactive, and ready to use data to spot opportunities.

A bit about the job:

You’ll join our dynamic Account Management team, known for market-leading engagement and support. We work with advisers to showcase Aviva’s protection products and help them grow their business. Using telephony, social media, and digital tools, you’ll deliver value for advisers and Aviva. This role is key to achieving profit and volume targets, so you’ll play a big part in our success.

Skills and experience we’re looking for:

• The role has a minimum requirement of R01 & R05 or equivalent qualifications. If this is not currently held, R01 & R05 are required to be achieved within the first 12 months of role
• Exceptional communication skills - can articulate in both written and verbal interactions
• Confidence in driving conversations that convert opportunities into results
• Comfortable analysing data to make good decisions.
• Specialist protection experience in financial services (desirable).

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £36,000 to £41,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on 07775546100 or send an email to [e-mail]