Telecoms Engineer - Avaya

Berkeley Square IT; Leeds; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading technology recruitment firm is seeking a temporary resource in Leeds to support Avaya telephone systems. The role requires expertise in managing IVR call flows and knowledge of Avaya systems. Responsibilities include overseeing call flows, supervising user profiles, and resolving incidents. Candidate must have strong collaborative skills. Competitive rate of up to £450 per day.

Qualifications

• Profound expertise in Avaya Site Administrator v6, managing IVR call flows.
• Comprehensive knowledge of Avaya Communication Manager CM6.3.
• Proficient in Avaya CMS Supervisor v19.
• Familiarity with Avaya Workforce Engagement Management.

Responsibilities

• Oversee more than 50 call flows to align with business service requirements.
• Supervise and set up user profiles and licenses.
• Address and resolve incidents or escalate them when appropriate.
• Collaborate with service partners and business stakeholders.

Skills

Avaya Site Administrator v6

Avaya Communication Manager CM6.3

Avaya CMS Supervisor v19

Avaya Workforce Engagement Management (WEM)

Job description

Overview

Daily/Hourly Rate: Up to £450 per day

I am looking to recruit a temporary resource to support my clients Avaya telephone system.

Mandatory Proficiencies and Competencies

• Profound expertise in Avaya Site Administrator v6, including the capability to proficiently manage and modify over 50 IVR call flows through command-line operations.
• Comprehensive knowledge of Avaya Communication Manager CM6.3.
• Proficiency in Avaya CMS Supervisor v19.
• Familiarity with Avaya Workforce Engagement Management (WEM).

Responsibilities

Precise Responsibilities will Encompass:

• Oversee and govern more than 50 call flows to align with business service requirements.
• Supervise and set up user profiles and licenses as necessary.
• Address and resolve incidents, or escalate them when appropriate.
• Demonstrate the capability to collaborate with service partners, key business stakeholders, and third-party suppliers.

Click Apply Now for an immediate telephone interview or by emailing [e-mail] a copy of your CV or you cancall directly on 02039 983357