Telecoms Account Manager

Telappliant; Stafford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A growing telecommunications company based in Stafford is looking for a Telecoms Account Manager. In this role, you will manage customer accounts, respond to queries, and develop key business opportunities while ensuring exceptional service. The ideal candidate will have strong B2B sales experience, excellent communication skills, and knowledge of VOIP technology. Join a people-focused team that values engagement and offers continuous development opportunities.

Benefits

25 days holiday plus UK Bank Holidays

Day off for your birthday

Life insurance

Income Protection cover

Cycle to work scheme

Qualifications

• Strong communication and customer service skills required.
• Must have previous B2B selling experience.
• Knowledge of VOIP and Unified Communications is essential.

Responsibilities

• Respond to customer queries and manage their accounts.
• Develop key accounts and attract new business opportunities.
• Attend weekly sales meetings and design complex solutions.

Skills

Customer service skills

B2B selling experience

Negotiation skills

Knowledge of VOIP

Organizational skills

Job description

Telecoms Account Manager

Location: Stafford

Department: Sales

Contract type: Permanent

Hours: 37.5

Salary: £30,000 - £50,000 doe; plus uncapped commission

The Team Behind the Success

Youll be joining a people-focused, values-driven business that has proudly earned Best Companies accreditation for three years running. We place employee engagement at the heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive to provide exceptional service and lasting relationships. As we continue to grow, 2026 promises to be an exciting year, theres no better time to be part of our journey.

Weve been enhancing managed services for UK organisations since 2003. We specialise in telephony, connectivity, managed IT, cyber security, and cloud infrastructure, providing customers with the tools they need to succeed. Were committed to evolving our services to meet their needs and exceed expectations. By joining us, youll have the opportunity to make a real impact on the businesses we partner withand the world around them.

At Telappliant, we are committed to providing an environment where every individual is valued, and your growth is at the forefront. In return for your hard work and fresh insights, we offer opportunities that accelerate your career development and provide the guidance needed to reach your full potential. Here, youll not only enhance your skills but also build lasting connections with a team that shares your vision.

What's my mission?

• Responding to existing customer queries, and managing their accounts effectively
• Managing our existing portfolio and developing key accounts as well as the ability to attract new business opportunities to develop your portfolio and pipeline.
• Managing existing accounts for private & public sector organisations.
• You will be responsible for a large number of Accounts and will be confident at upselling, cross-selling & developing these accounts to ensure maximum profitability.
• Building lasting relationships with Key stakeholders
• Understanding client needs and requirements and road mapping future solutions.
• Attending weekly sales meeting
• Designing and delivering complex solutions
• Negotiating new contract and payment terms
• Building, managing, and forecasting a solid 3-month pipeline

Meeting sales targets

Liaising with our Service Delivery team to ensure that the customer requirements are fulfilled.

Who will I be working with?

You will be joining a fantastic people focused, values led business, who has just achieved accreditation from Best Companies for 3 years running, Employee Engagement is very important to us. Our business is growing rapidly and 2026 will be very busy. There has never been a better time to join us!

You will be working with a small and friendly Sales & Marketing team, working closely with our Account Managers across the group and liaising with Service Delivery engineers across our group.

You will be liaising with our customers, predominantly via the phone, but will also be confident with email communication and face to face communication.

What skills & Experience Will I Need?

As you will be working within a team environment and speaking to customers daily, then your communication and customer service skills must be very strong. A good work ethic and level of professionalism and a desire to develop your skills will also be required. You will pride yourself in delivering outstanding customer service and developing long term business relationships with all of our customers. You will have well developed negotiation and persuasion skills.

You will need to have previous experience of B2B selling within either the Private or Public Sector to be considered for this position.

You will, of course be passionate about working within the Telecoms and IT sector and a good knowledge of relevant technologies; VOIP, Unified Communications, Cloud Services will stand you in good stead.

You will be happy to work autonomously and are organised when managing your own workload.

You will be required to attend our customers premises where necessary, and so you will ideally need to have a full UK driving license.

Problem solving skills with the ability to remain composed when working under pressure.

You are able to instantaneously build rapport and develop and maintain relationships both with clients and internally with the Telappliant Team.

Due to the nature of this role there will be a requirement to undertake a full DBS check and credit referencing checking.

We work hard and we play hard

just a few of our Benefits include :

• 25 days holiday, plus UK Bank Holidays
• An additional day off to celebrate your birthday
• Life insurance
• Income Protection cover
• Cycle to work scheme
• EAP

24-hour support to help with all of lifes challenges

Like us, you will have a passion for continuous development and development opportunities will always be available to you.

This is a fantastic opportunity to join a growing company who would offer further training and development opportunities to the right individual. Interested? Please apply with your CV and covering letter and we'll be in touch!

REF-225 824

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