Telecommunications Field Engineer

Daisy Communications; Tees Valley; On-site; GBP 26,000 - 31,000; Full time

Job summary

A communication solutions provider is looking for a Telecommunications Engineer to install and maintain telecommunication solutions in the United Kingdom. Responsibilities include installation, diagnostics, and customer interaction. Ideal candidates should possess strong communication and analytical skills, knowledge of network systems, and experience in problem-solving. Enjoy benefits like additional holidays, professional development, and bonuses. A full-time role located primarily in the central belt of Scotland or North East England.

Benefits

25 days holidays plus bank holidays

Holiday purchase scheme

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers

Discounted Medicash membership

Sim deals

Access to retailer discounts

Additional day off on birthday

Qualifications

• Excellent communication skills both internal and client-facing.
• Excellent analytical skills.
• Team working and problem-solving abilities.
• Knowledge of legacy PBX systems is advantageous.
• Good understanding of edge networks.

Responsibilities

• Install telecommunication solutions, both hosted and on-premise.
• Maintain telecommunication solutions and network equipment.
• Deliver Moves, Additions and Changes of systems.
• Conduct site surveys and audits, recording customer requirements.
• Ensure the customer is kept up to date during interactions.

Skills

Excellent communication skills

Analytical skills

Team working

Problem solving

Microsoft Office

Knowledge of legacy PBX systems

Knowledge of Gamma hosted solutions

Understanding of edge networks

CAT5 / 6 Cabling experience

Tools

Active Directory

Technical Documentation

Windows

Linux

UNIX

Test Equipment

Job description

Salary : Up to 31000 plus a company car / car allowance

Working Hours : Mon - Fri - occasional evening and weekend work may be required

Location : Scotland central belt (Glasgow to Edinburgh) although North East England considered

Extensive travel and overnight stays may be required on occasion. Overtime policy covers exceptional extended hours.

To install and maintain telecommunication solutions call management call recording applications automated attendants routers hosted systems and network equipment that meets customer requirements correctly first time.

Responsibilities

• Installation of hosted and / or on-premise telecommunication solutions
• Maintenance of hosted and / or on-premise telecommunication solutions.
• Delivery of Moves Additions and Changes of hosted and / or on-premise telecommunication solutions.
• Installation and maintenance of edge network devices (Routers Switches etc).
• Diagnostics and fault finding.
• Site surveys and audits remote or on-site including collation and recording of customer requirements.
• Ensure customer is kept up to date during any remote or on-site interactions.
• Delivering bespoke customer systems and / or solutions training.
• Accurate labelling of installed equipment.
• Work to company quality standards and best practice recommendations.
• Leaving customer equipment in a secure state.
• Provide customer with a security check list where required.
• Record Voice recordings for Auto Attendant if required

Qualifications

• Excellent communication skills both internal and client-facing.
• Excellent analytical skills.
• Team working.
• Problem solving.
• Microsoft Office.
• Knowledge of legacy PBX systems advantageous (i.e. Panasonic LG Samsung etc)
• Knowledge of Gamma hosted solutions and applications preferred.
• Good understanding of edge networks.
• CAT5 / 6 Cabling experience advantageous

Additional Information

What are the benefits of working at Daisy

Our ethos is simple : the more you put in the more you get out.

Benefits

• 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• 500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family / friends
• Access to discounts and savings at more than 1200 retailers
• An additional day off on your birthday or if youre getting married

Remote Work : No

Employment Type : Full-time

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Department / Functional Area : Procurement

Experience : years

Vacancy : 1