Telecom Customer Care & Order Admin (Hybrid)

Anderson Recruitment Ltd; Gloucester; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Salary £25k-£30k plus benefits

Job summary

Anderson Recruitment Ltd is partnering with a longstanding telecoms client in Gloucester (Quedgeley) to recruit for a permanent Customer Service/Order Support role. You will handle inquiries by phone and email, provision and manage orders for broadband, mobile and VOIP, and keep customers updated on progress.

Working hours are Monday to Friday, 8.30am–5pm with hybrid/flexible options. Salary is £25,000–£30,000 depending on experience plus benefits.

Qualifications

• Strong communication skills
• Excellent data entry skills
• Ability to analyse information and solve problems
• Experience in telecommunications/internet/mobile is advantageous but not essential

Responsibilities

• Communicate with customers via phone and email to assist with inquiries and issues
• Provisioning and managing orders for Broadband, Mobile & VOIP systems
• Keeping customers informed of the progress of their orders
• Perform data entry tasks accurately and efficiently
• Resolve customer complaints in a professional manner
• Maintain a high level of phone etiquette at all times

Skills

Strong communication

Data entry

Analytical thinking

Telecoms experience (advantage)

Job description

Anderson Recruitment Ltd is partnering with a longstanding telecoms client in Gloucester (Quedgeley) to recruit for a permanent Customer Service/Order Support role. You will handle inquiries by phone and email, provision and manage orders for broadband, mobile and VOIP, and keep customers updated on progress.

Working hours are Monday to Friday, 8.30am–5pm with hybrid/flexible options. Salary is £25,000–£30,000 depending on experience plus benefits.