Order & Customer Success Coordinator (Hybrid)

Anderson Recruitment Ltd; Gloucester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free staff lunches twice a week

Free parking

Buy/sell additional holidays

Hybrid working environment

Training opportunities (Mauve Academy)

Annual training allowance

Birthday/celebration day benefits

Job summary

Anderson Recruitment Ltd in Gloucester is seeking an Order Administrator on a permanent, full-time basis to support monitoring projects and orders from initial enquiry through to delivery, acting as the main contact for updates.

Hours are 8am–5pm, Monday to Friday, with an early finish on Fridays. The role offers training, benefits including free lunches twice a week, free parking, and the option to buy/sell additional holidays, plus hybrid working where applicable.

Qualifications

• Previous order processing experience ideal.
• High level of attention to detail.
• Calm team player.
• Proactive individual.

Responsibilities

• Prepare and issue sales quotes through the internal platform, meeting deadlines and service benchmarks.
• Act as a point of contact via telephone and email for enquiries.
• Coordinate with internal sales staff to answer client queries accurately.
• Keep customers informed at every phase of their order with clear communication.
• Monitor undelivered shipments and update clients on progress and resolutions.
• Keep company system up to date with new information.
• Process customer orders with precision, add milestones and perform daily follow-ups.
• Assist with product education to help customers understand offerings.
• Coordinate preparation and dispatch of product samples with the sales team.

Skills

Order processing

Attention to detail

Team player

Proactive

Job description

Anderson Recruitment Ltd in Gloucester is seeking an Order Administrator on a permanent, full-time basis to support monitoring projects and orders from initial enquiry through to delivery, acting as the main contact for updates.

Hours are 8am–5pm, Monday to Friday, with an early finish on Fridays. The role offers training, benefits including free lunches twice a week, free parking, and the option to buy/sell additional holidays, plus hybrid working where applicable.