Hybrid Service & Orders Administrator

Anderson Recruitment Ltd; Gloucester; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Anderson Recruitment Ltd is seeking a Service Support Administrator to join a Gloucester-based team. Working full-time in the Service Support Department, you will handle customer enquiries via email and phone, supporting customers, service engineers and internal teams to ensure repairs, maintenance and service requests meet service levels.

The role offers hybrid working after probation, with hours Monday-Thursday 8:30am-5pm and Friday 8:30am-4pm, a 37-hour week.

Qualifications

• Office experience is beneficial but not required if you have strong customer service.
• Proactive, self-motivated, and team-focused attitude.
• Excellent written and verbal communication.
• Strong organisational and time-management abilities.
• Comfortable working with Microsoft Office suite.

Responsibilities

• Process customer service enquiries via email and telephone.
• Accurately log service, repair and spare parts orders.
• Monitor service, repair and maintenance orders, chasing parts and engineer attendance.
• Prepare and process customer quotations for repair work and spare parts.
• Maintain accurate customer data within internal systems.
• Manage and update third-party service portals.
• Build strong product and company knowledge through training.

Skills

Customer service

Organisational skills

Time-management

Clear communication

Team-focused

Tools

Outlook

Word

Excel

Job description

Anderson Recruitment Ltd is seeking a Service Support Administrator to join a Gloucester-based team. Working full-time in the Service Support Department, you will handle customer enquiries via email and phone, supporting customers, service engineers and internal teams to ensure repairs, maintenance and service requests meet service levels.

The role offers hybrid working after probation, with hours Monday-Thursday 8:30am-5pm and Friday 8:30am-4pm, a 37-hour week.