Customer Service Administrator

Anderson Recruitment Ltd; Gloucester; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Salary £25k-£30k plus benefits

Job summary

Anderson Recruitment Ltd is partnering with a longstanding telecoms client in Gloucester (Quedgeley) to recruit for a permanent Customer Service/Order Support role. You will handle inquiries by phone and email, provision and manage orders for broadband, mobile and VOIP, and keep customers updated on progress.

Working hours are Monday to Friday, 8.30am–5pm with hybrid/flexible options. Salary is £25,000–£30,000 depending on experience plus benefits.

Qualifications

• Strong communication skills
• Excellent data entry skills
• Ability to analyse information and solve problems
• Experience in telecommunications/internet/mobile is advantageous but not essential

Responsibilities

• Communicate with customers via phone and email to assist with inquiries and issues
• Provisioning and managing orders for Broadband, Mobile & VOIP systems
• Keeping customers informed of the progress of their orders
• Perform data entry tasks accurately and efficiently
• Resolve customer complaints in a professional manner
• Maintain a high level of phone etiquette at all times

Skills

Strong communication

Data entry

Analytical thinking

Telecoms experience (advantage)

Job description

Rare permanent opportunity to join our longstanding, well established telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth and a very low turnover of staff!

Responsibilities:

• Communicate with customers via phone & email to assist with inquiries and issues
• Provisioning and managing orders for Broadband, Mobile & VOIP systems
• Keeping customers informed of the progress of their orders
• Perform data entry tasks accurately and efficiently
• Resolve customer complaints in a professional manner
• Maintain a high level of phone etiquette at all times

Candidate Attributes:

• Strong communication skills with the ability to interact effectively with customers
• Excellent data entry skills with attention to detail
• Ability to analyse information and solve problems efficiently
• Prior experience of working in telecommunications/internet/mobile highly advantageous but not essential

Hours – Monday – Friday – 8.30am – 5pm with hybrid / flexible working options

Salary - £25-30k depending on experience + benefits