Helpdesk Administrator – Telecommunications

Anderson Recruitment Ltd; Gloucester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Anderson Recruitment Ltd in Gloucester is helping a longstanding telecoms client in Quedgeley recruit a Helpdesk Administrator. The role offers hybrid/flexible working, Monday to Friday, 8:30am–5:00pm, and a salary of £25,000–£30,000 plus benefits.

You will communicate with customers by phone and email, provision and manage orders for broadband, mobile and VOIP systems, keep customers informed of order progress, perform accurate data entry, resolve complaints professionally and maintain a high

Qualifications

• Strong communication skills with the ability to interact effectively with customers.
• Excellent data entry skills with attention to detail.
• Ability to analyse information and solve problems efficiently.

Responsibilities

• Communicate with customers via phone & email to assist with inquiries and issues
• Provisioning and managing orders for Broadband, Mobile & VOIP systems
• Keeping customers informed of the progress of their orders
• Perform data entry tasks accurately and efficiently
• Resolve customer complaints in a professional manner
• Maintain a high level of phone etiquette at all times

Skills

Strong communication

Data entry

Analytical thinking

Telecommunications experience

Job description

Rare permanent opportunity to join our longstanding, well established telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth and a very low turnover of staff!

Responsibilities:

• Communicate with customers via phone & email to assist with inquiries and issues
• Provisioning and managing orders for Broadband, Mobile & VOIP systems
• Keeping customers informed of the progress of their orders
• Perform data entry tasks accurately and efficiently
• Resolve customer complaints in a professional manner
• Maintain a high level of phone etiquette at all times

Candidate Attributes:

• Strong communication skills with the ability to interact effectively with customers
• Excellent data entry skills with attention to detail
• Ability to analyse information and solve problems efficiently
• Prior experience of working in telecommunications/internet/mobile highly advantageous but not essential

Hours

Monday - Friday - 8.30am - 5pm with hybrid / flexible working options

Salary

£25-30k depending on experience + benefits

Helpdesk Administrator - Telecommunications Gloucester