Telecom Helpdesk & Order Coordinator (Hybrid)

Anderson Recruitment Ltd; Gloucester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Anderson Recruitment Ltd in Gloucester is seeking a customer service-focused Administrator to join a longstanding telecoms client. You will handle inquiries by phone and email, manage broadband, mobile and VOIP orders, and keep customers informed throughout the process.

This permanent role offers hybrid/flexible hours, a competitive salary of £25-30k depending on experience, and benefits. The ideal candidate will have strong data entry skills, good communication, and problem-solving abilities.

Qualifications

• Strong communication skills with the ability to interact effectively with customers.
• Excellent data entry skills with attention to detail.
• Ability to analyse information and solve problems efficiently.
• Prior experience in telecommunications/internet/mobile is advantageous but not essential.

Responsibilities

• Assist customers by phone and email to inquiries and issues.
• Provision and manage Broadband, Mobile & VOIP orders.
• Keep customers updated on order progress.
• Perform accurate data entry tasks.
• Resolve customer complaints professionally.
• Maintain a high level of phone etiquette.

Skills

Customer service

Data entry

Problem solving

Telecoms exp

Job description

Anderson Recruitment Ltd in Gloucester is seeking a customer service-focused Administrator to join a longstanding telecoms client. You will handle inquiries by phone and email, manage broadband, mobile and VOIP orders, and keep customers informed throughout the process.

This permanent role offers hybrid/flexible hours, a competitive salary of £25-30k depending on experience, and benefits. The ideal candidate will have strong data entry skills, good communication, and problem-solving abilities.