Helpdesk Administrator - Telecommunications

Anderson Recruitment Ltd; Gloucester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Anderson Recruitment Ltd in Gloucester is seeking a customer service-focused Administrator to join a longstanding telecoms client. You will handle inquiries by phone and email, manage broadband, mobile and VOIP orders, and keep customers informed throughout the process.

This permanent role offers hybrid/flexible hours, a competitive salary of £25-30k depending on experience, and benefits. The ideal candidate will have strong data entry skills, good communication, and problem-solving abilities.

Qualifications

• Strong communication skills with the ability to interact effectively with customers.
• Excellent data entry skills with attention to detail.
• Ability to analyse information and solve problems efficiently.
• Prior experience in telecommunications/internet/mobile is advantageous but not essential.

Responsibilities

• Assist customers by phone and email to inquiries and issues.
• Provision and manage Broadband, Mobile & VOIP orders.
• Keep customers updated on order progress.
• Perform accurate data entry tasks.
• Resolve customer complaints professionally.
• Maintain a high level of phone etiquette.

Skills

Customer service

Data entry

Problem solving

Telecoms exp

Job description

Rare permanent opportunity to join our longstanding, well established telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth and a very low turnover of staff!

Responsibilities:

• Communicate with customers via phone & email to assist with inquiries and issues
• Provisioning and managing orders for Broadband, Mobile & VOIP systems
• Keeping customers informed of the progress of their orders
• Perform data entry tasks accurately and efficiently
• Resolve customer complaints in a professional manner
• Maintain a high level of phone etiquette at all times

Candidate Attributes:

• Strong communication skills with the ability to interact effectively with customers
• Excellent data entry skills with attention to detail
• Ability to analyse information and solve problems efficiently
• Prior experience of working in telecommunications/internet/mobile highly advantageous but not essential

Hours - Monday - Friday - 8.30am - 5pm with hybrid / flexible working options

Salary - £25-30k depending on experience + benefits