Telecare Operative, Kirkton Service Centre, 498.93 - WEL09859

West Lothian Council current; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local authority in the UK is seeking a highly motivated Telecare Operative to join their team. The role involves the installation, maintenance, and testing of Telecare equipment in service users' homes. Candidates must have building maintenance or construction experience, excellent communication skills, and a Full UK Driving Licence. This position offers a 9-day fortnight schedule, generous annual leave, training opportunities, and access to a pension scheme.

Benefits

9-day fortnight working schedule

Generous annual leave

Local Authority pension scheme

Full uniform provided

Ongoing training

Employee assistance programme

Employee benefits platform with discounts

Qualifications

• Experience in building maintenance or construction.
• Ability to solve problems and learn from experiences.
• Self-motivated to meet targets.
• Excellent communication skills.
• Current Full UK Driving Licence.

Responsibilities

• Install and test Telecare equipment in users' homes.
• Respond to faults and maintain equipment.
• Perform stock control and recording.
• Participate in the Building Services out-of-hours service.

Skills

Problem solving

Communication skills

Customer care

Knowledge of technology

Health and safety awareness

Job description

Job Advert

36 hours per week, 52.14 weeks per year, Permanent

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds

Building Services are looking to recruit a highly motivated Telecare Operative to join our existing team.

The purpose of the Home Safety Telecare Operative job is to undertake the day to day Home Safety Telecare contract works in properties located within West Lothian to ensure the Telecare equipment is fully functioning and fit for purpose. This includes:

• Installation, programming and testing of a range of technology in service users’ homes
• Responding to faults and identifying/rectifying
• Maintenance of all equipment
• Uplift of equipment when no longer required
• Stock control and recording

Telecare equipment provides a 24‑hour telephone link between the service user and West Lothian Careline via their 'Lifeline' pendant and other sensors. Careline establishes the nature of the problem and, if required, contacts the key holder or the emergency services.

The tasks and responsibilities of the Home Safety Telecare Operative will include;

The post holder will be expected to fulfil the job outline responsibilities/current tasks for the position of Home Safety Telecare Operative working on their own.

The essential criteria for the post are;

• Building Maintenance or Construction Experience
• Ability to problem solve and learn from previous experiences
• Self‑motivated to meet targets
• Good knowledge of technology and ability to learn
• Excellent communication skills and customer care
• Current Full UK Driving Licence.
• Proactive in identifying ways of improving service provisionHigh level of health and safety awareness

Please note the post will require participating in the Building Services out of hour’s service.

Further information for Home Safety Service can be found here: Home Safety Service - Health & Social Care Partnership (westlothianhscp.org.uk)

There are many benefits that will be available to you within this post:

• You will work a 9‑day fortnight working Monday to Friday (36hours) and have a rota day off every second Friday/Monday.
• Generous annual leave entitlement.
• You will be eligible to participate in our Local Authority pension scheme.
• You will be provided with a full uniform including footwear.
• You will receive ongoing training to help enhance and develop your existing skills enabling you to maximize your full potential.
• Access to our employee assistance programme providing a free information service.
• Access to our employee benefit platform providing a large range of discounts across UK retailers.