Technology Support Manager - Critical Business Recovery

lloyds banking group; Manchester; On-site; GBP 65,000 - 73,000; Full time

Job summary

A major financial services provider in Manchester seeks a Technology Support Manager to enhance and support critical infrastructure for business recovery. Responsibilities include technical leadership, stakeholder communication, and mentorship. Ideal candidates will have a robust technical background, particularly in backup and recovery disciplines, and experience in a regulated environment. Join us to help shape the future of financial services.

Qualifications

• Robust background in technical infrastructure, ideally with backup and recovery experience.
• Experience in financial services or regulated environment is beneficial.

Responsibilities

• Support and enhance infrastructure for safeguarding and recovery.
• Translate technical incidents for business leaders.
• Lead operational incident responses and root cause analysis.
• Liaise with third-party vendors for project delivery.
• Implement automation solutions and streamline workflows.
• Utilise Agile methodologies to plan and track objectives.
• Guide the evolution of the platform as technical leader.
• Mentor junior team members to foster a collaborative environment.

Skills

Windows system administration

RHEL system administration

Active Directory

Checkpoint Firewalls

Broadcom VCF

VMware

CyberArk

Tools

JIRA

Jira Align

Dell products

Job description

End Date

Thursday 16 October 2025

Salary Range

£65,385 - £72,650

Flexible Working Options

We support flexible working – click here for more information on flexible working options

Job Description Summary

As a Technology Support Manager for the Critical Business Recovery Team at Lloyds Banking Group, you will work alongside a dedicated team of seven Engineers, all reporting to the Engineering Lead for Enterprise Services. Your mission will be to enhance and support the infrastructure that underpins the safeguarding and recovery capability - a vital resource for ensuring the rapid recovery of crucial business services in the face of major corruption, cyber incidents, or ransomware attacks.

Job Description

Critical Business Recovery is a strategic pillar in Lloyds Banking Group’s operational resilience. The infrastructure you will help shape and support enables the organisation to maintain continuity and respond swiftly to unexpected disruptions, directly contributing to the bank’s ability to serve millions of customers securely and reliably, even in times of crisis.

Role Responsibilities

As Technology Support Manager, you will take on a multifaceted leadership role, blending hands-on technical support and team mentorship. Your daily activities will include:

• Supporting and enhancing infrastructure: Overseeing the ongoing support and technical development of the safeguarding and recovery platform to ensure operational excellence and future readiness.
• Stakeholder communication: Translating complex technical incidents and concepts into clear, non-technical language for business leaders and stakeholders, ensuring alignment and understanding across the organisation.
• Incident, Problem & Change Management: Leading the response to operational incidents, representing the team in “WAR room” activities, driving root cause analysis, and accelerating time to recovery for business-critical services.
• Partner engagement: Liaising with third-party vendors and partners to facilitate project delivery and to incorporate enhancements into the technical roadmap for the next iterations of the infrastructure.
• Process improvement: Streamlining workflows, implementing automation solutions, and driving continuous improvement initiatives to boost efficiency and service quality.
• Agile operations: Embracing Agile methodologies, utilising tools such as JIRA and Jira Align to plan, track, and deliver team objectives.
• Technical leadership: Acting as a primary technical point of contact, guiding the evolution of the platform, and ensuring it meets current and future needs.
• Mentorship: Supporting, mentoring, and motivating junior team members, fostering a collaborative environment that enables learning, growth and knowledge sharing.

Ideal Skills and Experience

To thrive in this role, you will bring a robust background in technical infrastructure, ideally with hands-on experience in backup and recovery disciplines. Your technical toolkit will include, but is not limited to:

• Windows and RHEL (Red Hat Enterprise Linux) system and domain administration
• Active Directory, DNS, and Checkpoint Firewalls
• Broadcom VCF, vSphere, VMware, and VSAN
• Deep familiarity with Dell products such as Data Domain, switches, PowerStore, and PowerEdge servers
• Knowledge of malware protection products, CyberArk, Spectrum Protect, and the Dell Protection Suite
• Comprehensive understanding of safeguarding, recovery, and malware recovery concepts

Experience within the financial services sector or a regulated environment is considered beneficial, given the critical and regulated nature of the bank’s operations.

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.