Technician (VAS / Field Service) - Ipswich

Volvo Group; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company is seeking a skilled Field Service / VAS Technician in Ipswich to provide expert technical support and service for Volvo trucks. This role offers competitive pay up to £20.50 per hour, with additional VAS payments and joining bonuses. Responsibilities include performing repairs in the workshop and on-site, building relationships with clients, and maintaining vehicle technology knowledge. Enjoy comprehensive benefits, including a generous pension plan, health coverage, and career development opportunities.

Benefits

Generous Pension Plan

Health cash plan

25 days holiday + bank holidays

Employee savings and retail discounts

Cycle to work scheme

Career development opportunities

Qualifications

• City and Guilds or NVQ3 qualification is required.
• Completed apprenticeship in the HGV industry or equivalent experience is essential.
• Basic working knowledge of vehicle technology is needed.

Responsibilities

• Provide expert technical support and service for Volvo trucks.
• Conduct inspections, diagnostics, repairs, and maintenance.
• Deliver high standards of customer service.

Skills

Technical support

Diagnostics and repairs

Customer service

Vehicle technology knowledge

Education

City and Guilds or NVQ3 qualification

Apprenticeship in HGV industry or equivalent experience

Tools

Computer literacy (Word, Excel, Outlook)

Job description

Field Service / VAS Technician - Ipswich

Up to £20.50 per hour ++ options to earn on VAS call outs!

£1,000 JOINING BONUS! (direct applicants payable after 6 months service)

Role will rotate weekly with working hours 0800hrs to 1630hrs Monday to Friday

Week 1 – Field Service

Week 2 – VAS / on site

Keep the world moving with Volvo Trucks!

We have an exciting opportunity for a skilled and motivated Field Service / VAS Technician to join our team in Ipswich. Working with industry-leading vehicles, cutting-edge technology, and a supportive, high-performing team

VAS payments:

• £155 standby payment when on Rota (extra for bank holidays)
• £60 for each call out (between 22 : 00 Fri to 06 : 00 Mon and £30 for all other times when not on shift)
• overtime paid in line with your terms and conditions when outside working hours
• Company van

What you will do

As a Field Service / VAS Technician , you’ll be responsible for providing expert technical support and carrying out service, maintenance, and repair work both in our Ipswich workshop and out in the field. You’ll play a vital role in ensuring our customers’ vehicles stay on the road, performing at their best.

• Carry out inspections, diagnostics, repairs, and maintenance on Volvo trucks and associated equipment
• Provide on-site technical support and breakdown assistance to customers.
• Deliver high standards of customer service, building positive relationships with clients.
• Accurately complete job cards, reports, and other paperwork.
• Keep up to date with Volvo product training and technical developments.
• Work as part of a skilled, customer-focused team.
• Field Service will carry out repairs on customer sites as required
• Attending / working within site workshop when not required on customer sites

We can offer you

• Competitive salary up to £20.50 per hour + VAS payments!
• Overtime time and a half Mon to Sat - double time Sundays / bank hols!
• Generous Pension Plan
• Health cash plan + access to dental insurance
• Ignition, our electric vehicle salary sacrifice scheme
• 25 days holiday + bank holidays raising to 30 days with service
• Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years
• Employee savings and retail discounts
• Cycle to work scheme
• Many discounts for family and friends on High St Retailers, theme park days out, hotels, travel plus much more
• Career development opportunities, along with training plans managed through our inhouse Technical training team.
• Support for you and your family through an online Wellbeing centre

Who are you

You’ll hold a City and Guilds, an NVQ3 or an equivalent qualification . You’ll also have completed an apprenticeship in the HGV industry, or have equivalent experience, along with relevant experience in the commercial vehicle industry.

A basic knowledge of computer software packages including Word, Excel and Outlook is preferred, as is a general level of computer literacy.

Finally, we’d expect you to have a basic working knowledge of vehicle technology.

HGV Class 1 or 2 / PSV Licence would be ideal but not essential.

Apply today and help keep the world moving with Volvo Truck and Bus!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.