Technical Systems Engineer - On-Site IT & Cloud Expert

Emplyfy; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy in the United Kingdom is seeking an experienced Technical Systems Engineer to join a high-tech managed IT services team. This varied, customer-focused role covers technical support, infrastructure, system maintenance and hands-on work at client sites.

You will own issues from diagnosis to resolution, manage service requests via the Service Desk, and work across Windows Server 2016/2019/2022, Azure, Microsoft 365, Intune and network infrastructure to meet client needs.

Qualifications

• Experience in a technical IT role with customer focus.
• Proficient in Windows Server and Azure administration.
• Strong knowledge of Microsoft 365, Intune and networking basics.
• Familiarity with service desk processes and documentation.

Responsibilities

• Serve as a technical contact for customers and provide effective solutions to their IT requirements.
• Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.
• Manage support cases and service requests using the company's Service Desk platform.
• Keep customers informed throughout the support process in accordance with agreed service levels.
• Escalate significant incidents and issues requiring Management intervention.
• Review daily priorities and manage your workload to ensure required actions are completed.
• Monitor the condition and performance of customer environments and ensure business requirements continue to be met.
• Carry out the installation, configuration, testing, maintenance and repair of hardware and software.
• Keep technical records, tickets and documentation up to date.
• Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.

Skills

Customer-focused

Technical troubleshooting

Windows Server

Azure administration

Intune

Microsoft 365

Networking

Service Desk tools

Documentation

Independent worker

Tools

Service Desk Platform

Intune

Azure

Microsoft 365

Remote Monitoring and Management

Job description

Emplyfy in the United Kingdom is seeking an experienced Technical Systems Engineer to join a high-tech managed IT services team. This varied, customer-focused role covers technical support, infrastructure, system maintenance and hands-on work at client sites.

You will own issues from diagnosis to resolution, manage service requests via the Service Desk, and work across Windows Server 2016/2019/2022, Azure, Microsoft 365, Intune and network infrastructure to meet client needs.