Technical Systems Engineer: On-Site & Cloud IT Specialist

Emplyfy; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' annual paid holiday

Job summary

Emplyfy in the United Kingdom is seeking an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses. This role covers technical support, infrastructure, system maintenance and hands-on work at client locations.

You will serve as a technical contact, diagnose faults on customer premises, manage service requests, monitor environments and keep records up to date.

Qualifications

• At least 5 years in a relevant IT role.
• Experience with Cyber Essentials and GDPR security standards.
• Familiarity with Microsoft 365 apps and cloud services.
• Ability to coordinate with external partners and service providers.
• Strong written and verbal communication, and customer-service focus.

Responsibilities

• Serve as a technical contact for customers and provide effective solutions to their IT requirements.
• Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.
• Manage support cases and service requests using the company's Service Desk platform.
• Keep customers informed throughout the support process in accordance with agreed service levels.
• Escalate significant incidents and issues requiring Management intervention.
• Review daily priorities and manage your workload to ensure required actions are completed.
• Monitor the condition and performance of customer environments and ensure business requirements continue to be met.
• Carry out the installation, configuration, testing, maintenance and repair of hardware and software.
• Keep technical records, tickets and documentation up to date.
• Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Independent work

Tools

Microsoft 365

SharePoint

Intune

Azure

Windows Server

Networking basics

Job description

Emplyfy in the United Kingdom is seeking an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses. This role covers technical support, infrastructure, system maintenance and hands-on work at client locations.

You will serve as a technical contact, diagnose faults on customer premises, manage service requests, monitor environments and keep records up to date.