Technical Systems Engineer - Client-Focused IT & Cloud

Emplyfy; Crawley Down; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual holiday

Job summary

Emplyfy is seeking an experienced Technical Systems Engineer to deliver hands-on IT support and infrastructure maintenance across client sites. The role requires ownership of issues from diagnosis to resolution while liaising with customers and internal teams.

You will work across Microsoft 365, Intune, Azure and RMM platforms, with emphasis on security standards, deployments and effective service delivery. A strong customer-service mindset and team collaboration are essential.

Qualifications

• At least 5 years' experience in a relevant IT role.
• Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).
• Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).
• Intune, Remote Monitoring and Management platforms and telephone systems.
• Network infrastructure including routers, switches, DHCP, DNS, TCP/IP, firewalls and VLANs.
• External technology partners and service providers, with the ability to coordinate support where required.
• IT industry standards, processes and best-practice procedures.
• Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
• Azure administration and implementation.
• Windows 10, Windows 11 and Mac environments.
• Different customer builds, imaging and deployment requirements.
• Strong customer service skills together with clear written and verbal communication.
• Independent technical troubleshooting and problem-solving.
• Working effectively within a team while being capable of managing tasks independently.

Responsibilities

• Serve as technical contact for customers and provide effective solutions.
• Attend customer premises to diagnose faults and perform maintenance.
• Manage support cases using the Service Desk platform.
• Keep customers informed throughout the support process.
• Escalate significant incidents as needed.
• Review daily priorities and manage workload.
• Monitor customer environments to ensure business needs are met.
• Install, configure, test, maintain and repair hardware and software.
• Keep technical records and tickets up to date.
• Take ownership of urgent/high-priority incidents (remote or on-site)

Skills

Customer focus

Ownership

Communication

Independent troubleshooting

Teamwork

On-site support

Tools

Microsoft 365

Intune

Azure

RMM platforms

Service Desk platform

Windows Server

Job description

Emplyfy is seeking an experienced Technical Systems Engineer to deliver hands-on IT support and infrastructure maintenance across client sites. The role requires ownership of issues from diagnosis to resolution while liaising with customers and internal teams.

You will work across Microsoft 365, Intune, Azure and RMM platforms, with emphasis on security standards, deployments and effective service delivery. A strong customer-service mindset and team collaboration are essential.