IT Systems Engineer - On-Site & Remote MSP Support

Emplyfy; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days leave per year

Competitive salary £30,000–£40,000

Job summary

Emplyfy is seeking an IT Systems Engineer to join a growing MSP-focused technical team. You’ll provide first-line support, visit client sites, and manage incidents while keeping clients informed and escalating issues as needed.

The role emphasizes strong Microsoft 365 knowledge, Intune, RMM, networking, Windows Server and Azure expertise, with a customer-centric approach and hands-on problem solving.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Strong troubleshooting and customer service skills.
• Familiarity with Windows 10, Windows 11 and macOS environments.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

Customer service

Troubleshooting

Time management

Communication

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Intune

RMM

VoIP

DNS/DHCP

TCP/IP

Firewalls/routers

Windows Server (2016/2019/2022)

Azure

Job description

Emplyfy is seeking an IT Systems Engineer to join a growing MSP-focused technical team. You’ll provide first-line support, visit client sites, and manage incidents while keeping clients informed and escalating issues as needed.

The role emphasizes strong Microsoft 365 knowledge, Intune, RMM, networking, Windows Server and Azure expertise, with a customer-centric approach and hands-on problem solving.