Technical Support Specialist

Parker Jones Group Ltd; Remote; GBP 30,000 - 45,000; Full time

Job summary

A technology solutions company is seeking a Technical Support Specialist based in the UK. This role involves providing high-quality support for building management and automation systems, resolving technical issues, and supporting sales through technical expertise. Ideal candidates should have a background in BMS systems and strong troubleshooting skills. Benefits include technical equipment for home office, company car, and health insurance.

Benefits

Technical equipment for home office

Company car (professional and personal use)

Company pension and health insurance

Mobile phone

Qualifications

• Background in building management and automation systems required.
• Strong IT skills, particularly with networks and PCs.
• Experience in delivering technical training is advantageous.

Responsibilities

• Provide technical support via various channels including on-site visits.
• Investigate and resolve hardware and software issues as they arise.
• Support both technical training sessions and partner enablement activities.

Skills

Troubleshooting

Problem-solving

Clear communication

Customer-focused approach

Tools

Microsoft Office

Windows

Job description

Job Title: Technical Support Specialist
Department: Technical Support
Location: UK (home-based with travel as required)
Working Hours: 37.5 hours per week
Reporting To: Technical Support Manager

Role Purpose

To provide high-quality technical support on building management and automation systems to partners and customers. The role focuses on troubleshooting, resolving technical issues, sharing knowledge, and supporting Sales and partners through technical expertise, training, and demonstrations.

Key Responsibilities

• Provide technical support via phone, remote access, and on-site visits
• Investigate, analyse, and resolve hardware and software issues
• Escalate complex cases to senior technical teams while maintaining ownership through to resolution
• Support technical training sessions, workshops, and partner enablement activities
• Contribute to documentation, knowledge sharing, and continuous improvement initiatives
• Support Sales with technical input, product demonstrations, and customer meetings

Essential

• Background in BMS / building automation systems (hardware and software)
• Strong troubleshooting and problem-solving skills
• Good IT skills (PCs, networks, Windows, Microsoft Office)
• Clear communication skills with a customer-focused approach

Desirable

• Knowledge of BACnet, Modbus, and M-Bus
• Exposure to cloud-based systems
• Experience delivering or supporting technical training
• Experience working for a vendor, manufacturer, or system integrator

Benefits

• Technical equipment for home office
• Company car (professional and personal use)
• Company pension and health insurance
• Mobile phone
• And many more benefits