Technical Support Specialist

Nextech Group; East Hagbourne; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Company pension

Regular social events

Team exhibitions

Job summary

Nextech Group is seeking a Technical Support Specialist to join our team in Didcot, Oxfordshire. The role involves providing technical support to customers, retailers and internal teams, and collaborating with Service, Customer Service and Product teams to resolve issues.

You will troubleshoot product queries, manage parts orders and contribute to improving product knowledge and service processes. A proactive attitude and strong communication skills are essential.

Qualifications

• Experience in IT or technical support environments.
• Strong customer service and communication skills.
• Interest in electronics, AV or smart home tech a plus.

Responsibilities

• Provide technical support by phone, email and on site.
• Assist customers and retailers with product queries and troubleshooting.
• Support internal teams with technical questions and product information.
• Help manage spare parts database and orders.
• Test and learn about new products and updates.
• Assist with service administration and documentation.

Skills

IT Support

1st Line Support

Technical Support

Customer Support

Retail Electronics

AV / Hi-Fi / Smart Home

Customer Service

Communication skills

Problem-solving

Job description

Technical Support Specialist

Salary: £28,000-£30,000
Location: Didcot, Oxfordshire
Working Pattern: Monday-Friday, 9am-5pm
Type: Permanent

We're recruiting for a Technical Support Specialist to join an established business within the consumer electronics and audio industry.

This is a great opportunity for someone who is tech-savvy, enjoys solving problems and has an interest in electronics, audio or AV. You'll provide technical support to customers, retailers and internal teams, while working closely with the Service, Customer Service and Product teams.

Key responsibilities

• Provide technical support by phone, email and face-to-face.
• Help customers and retailers with product queries and troubleshooting.
• Support internal teams with technical questions.
• Help manage the spare parts database and orders.
• Test and learn about new products.
• Help with general service and technical administration.

About you

We're open to people from different backgrounds. You don't need extensive technical experience if you have the right attitude and are willing to learn.

You could have experience in:

• IT Support / 1st Line Support
• Technical or Customer Support
• Retail or Consumer Electronics
• AV, Audio, Hi-Fi or Smart Home
• General customer service with a strong interest in technology

You could also be a junior IT candidate, recent graduate or technology/electronics enthusiast looking to develop your career.

We're looking for someone with:

• Good communication skills
• A customer-focused approach
• Good organisation and attention to detail
• Strong problem-solving skills
• Confidence using computers and digital systems
• A genuine interest in technology and electronics

What's on offer

• £28,000-£30,000
• Collaborative team environment
• Regular social events and team exhibitions
• Company pension
• On-site parking
• Opportunity to develop your technical skills and product knowledge