Technical Customer Support

Planet Recruitment; East Hagbourne; On-site; GBP 28,000 - 30,000; Full time

Job summary

Planet Recruitment is seeking a technically minded individual for the Technical Customer Support role in Didcot, Oxfordshire. You will provide first-class technical and sales support to customers, and work with internal teams to ensure accurate spare parts data across brands.

Based in Didcot, the role operates Monday to Friday, 9am–5pm within a forward-thinking organisation that values staff relationships and ongoing knowledge growth.

Qualifications

• Excellent communication and customer-first mindset.
• Strong organisational skills and attention to detail.
• Ability to work independently and across multiple departments.
• Interest in electronics and/or AV equipment.
• Retail or customer support experience is desirable.
• Familiarity with business software and digital systems is desirable.
• Experience with consumer electronics is a plus.

Responsibilities

• Provide technical and sales support via telephone, email, and in-person interactions.
• Offer technical support to internal teams.
• Manage the spare parts database across brands for accuracy and compatibility.
• Act as a conduit between Service and Customer Services departments.
• Support the Product Specialist with demonstration and stock testing to enhance knowledge base.

Skills

Communication

Organisation

Independent working

Electronics interest

Retail experience

Tools

CRM software

Job description

Position: Technical Customer Support

Location: Didcot, Oxfordshire

Salary: £28,000.00-£30,000.00 per year

Are you a tech-savvy problem solver with a passion for consumer electronics? This role offers the perfect blend of technical challenges and customer interaction, making it ideal for someone who thrives in a dynamic environment. Join a team where your skills will be valued, and your contributions will make a tangible impact.

As a Technical Customer Support, you will be an integral part of the Technical Support Department, serving as a vital link between the Service and Customer Service departments. This role provides an excellent platform to enhance your technical expertise while working closely with trade professionals and end-users.

Key duties and responsibilities:

• Provide first-class technical and sales support via telephone, email, and face-to-face interactions.
• Offer technical support to internal teams.
• Manage the spare parts database, ensuring accuracy and compatibility across brands.
• Act as a conduit between the Service and Customer Services departments, managing service administration.
• Support the Product Specialist with demonstration and review stock, testing and understanding products to increase the knowledge base.

Skills and experience:

• Strong communication skills with a customer-first mindset.
• Excellent organisational skills and attention to detail.
• Ability to work independently and collaboratively across multiple departments.
• Keen interest in electronics and/or audio-visual equipment.
• Experience working in retail or similar customer support/service roles (desirable).
• Comfortable working with business software and digital systems (desirable).
• Experience with home AV, home audio, smart home, or consumer electronics, even as a hobbyist (desirable).

This role is based in Didcot, Oxfordshire, with working hours from Monday to Friday, 9am to 5pm. The position offers a competitive salary and the chance to work within a forward-thinking organisation committed to fostering lasting relationships with staff and stakeholders.

If you are ready to take the next step in your career and join a team where your efforts are recognised and rewarded, you will become a Technical Support Specialist. Your expertise and enthusiasm could be just what the company needs to continue delivering exceptional service and support.

INDCOM

Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.