Audio Service Engineer

Audio Visual Recruitment Ltd; Leeds; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Full-time service dept

Competitive salary

Product discount

Sick pay

Free parking

Job summary

Audio Visual Recruitment Ltd is seeking a meticulous Service Technician for a global audio manufacturer in Leeds. You will diagnose and repair faults, perform firmware updates, and deliver expert technical support to the Customer Service team while maintaining QA standards.

Working in the Service Department, you’ll repair to PCB level when required, liaise with suppliers for information, and contribute to stock QA and service parts counts. A daily commute to Leeds is required.

Qualifications

• Audio equipment repair experience or qualification in Electronic & Electrical Engineering, Audio Engineering or equivalent
• Experience with digital and analogue audio products
• Good IT skills, including spreadsheets/databases
• Ability to learn new technologies quickly
• Excellent communicator with strong interpersonal skills
• Strong customer focus and commitment to customer experience
• Ability to prioritise multiple tasks under pressure
• Understanding of technical schematics and manuals
• Organised and methodical with attention to detail
• Self-motivated team player

Responsibilities

• Diagnose and repair product faults for in and out of warranty products
• Repair to component level using schematics and manuals
• Provide feedback to suppliers on recurring issues
• Repair to PCB level as required and coordinate with supplier
• Provide timely product support to the Customer Service team
• Test products to factory specifications after repair
• Provide reports and update Service Coordinator on inspections
• Assist with stock counts and QA documentation

Skills

Audio repair

Analogue/digital audio

IT skills

Problem solving

Education

Electronic & Electrical Engineering

Audio Engineering

Job description

Bring your technical expertise and passion for sound to a global audio manufacturer whose products help power outstanding audio experiences around the world. Joining the Service Department, you'll play a vital role in keeping professional audio equipment performing at its best- diagnosing and repairing faults, carrying out quality assurance and firmware updates, and providing trusted technical support. This hands-on opportunity is ideal for a methodical, customer-focused problem-solver who takes pride in technical excellence and wants to build their career within an innovative international business. You will need to be able to commute to Leeds on a daily basis. Free parking is provided.

Key Responsibilities

• Inspect, diagnose and repair product faults for products within and outside their warranty period, and the company's products from stock transfers.
• Repair products to component level, where appropriate, using available schematics and service manuals, or coordinating with suppliers where information isn't readily provided.
• Provide feedback to suppliers on recurring issues where a rolling change in production could prevent further issues in the future.
• Repair products to PCB level, where appropriate, or when specified by the supplier, using available service manuals.
• Deliver timely specialist product support to the Customer Service team to facilitate a high-level of Customer Service, as facilitated by the Service Coordinator.
• Test products to full factory specifications and ensure all features are working as expected, to agreed levels of standard and compliance after repair.
• Provide regular updates to Service Coordinator on Product Repairs, with a full report upon completion of inspection and service to facilitate the smooth processing of approving costs and returning goods to customer.
• Provide part identification support to stakeholders as required.
• Liaise with Product/Brand Management or, where needed, the supplier, to obtain further technical information on a product for repair/support where required.
• Undertake production work for new sales stock where the BOM requires soldering or programming, or has other skilled requirements.
• Perform Quality Assurance on Stock as requested by the Service Manager or Product/Brand Managers, to verify/determine possible faults or batch issues, providing written reports/documentation of the results.
• Perform Firmware updates on Stock as requested by the Service Manager or Product/Brand Managers.
• Assist the Service Coordinator with regular Service Parts stock counts to ensure stocking levels are accurate and sufficient.
• Assist the Service Coordinator with regular Service Centre stock counts to ensure on-hand stock levels are accurate and items can be returned to saleable stock as quickly as possible.
• Maintain a clean and safe working environment at all times.

Knowledge, Skills & Experience Required

Essential

• Audio Equipment Repair experience and/or qualification in Electronic & Electrical Engineering, Audio Engineering or equivalent.
• Experience in using and understanding of digital and analogue audio products
• Good IT skills, including knowledge of spreadsheets and/or databases
• Ability to learn new technologies and software quickly
• Excellent communicator with a high level of interpersonal skills
• Strong customer focus and commitment to providing an outstanding customer experience
• Ability to prioritise multiple tasks, working under pressure to meet deadlines and customer needs
• High level analytical & problem-solving skills
• Understanding of technical schematics and manuals
• Organised & methodical with excellent attention to detail
• Self-motivated with the ability to work as part of a team

Desirable

• Existing knowledge & understanding of Audio products & various distributed brands
• Experience of controlled environment testing & measurement of products

• Full time IN THE SERVICE DEPARTMENT - 35 hours per week, Monday to Friday
• Competitive salary
• Generous discount on products
• Sick Pay scheme
• Free Parking