Technical Support Specialist - Electronics & AV

Planet Recruitment; East Hagbourne; On-site; GBP 28,000 - 30,000; Full time

Job summary

Planet Recruitment is seeking a technically minded individual for the Technical Customer Support role in Didcot, Oxfordshire. You will provide first-class technical and sales support to customers, and work with internal teams to ensure accurate spare parts data across brands.

Based in Didcot, the role operates Monday to Friday, 9am–5pm within a forward-thinking organisation that values staff relationships and ongoing knowledge growth.

Qualifications

• Excellent communication and customer-first mindset.
• Strong organisational skills and attention to detail.
• Ability to work independently and across multiple departments.
• Interest in electronics and/or AV equipment.
• Retail or customer support experience is desirable.
• Familiarity with business software and digital systems is desirable.
• Experience with consumer electronics is a plus.

Responsibilities

• Provide technical and sales support via telephone, email, and in-person interactions.
• Offer technical support to internal teams.
• Manage the spare parts database across brands for accuracy and compatibility.
• Act as a conduit between Service and Customer Services departments.
• Support the Product Specialist with demonstration and stock testing to enhance knowledge base.

Skills

Communication

Organisation

Independent working

Electronics interest

Retail experience

Tools

CRM software

Job description

Planet Recruitment is seeking a technically minded individual for the Technical Customer Support role in Didcot, Oxfordshire. You will provide first-class technical and sales support to customers, and work with internal teams to ensure accurate spare parts data across brands.

Based in Didcot, the role operates Monday to Friday, 9am–5pm within a forward-thinking organisation that values staff relationships and ongoing knowledge growth.