Customer Care Technical Support Specialist

K2 Recruitment; Bicester; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a Customer Care Technical Support Specialist to join their friendly team in Bicester. This role involves providing exceptional product and service support, building relationships with customers, and resolving technical issues. You will utilize your strong communication skills and technical mindset to assist clients effectively. With a supportive work environment, you will receive product training and have the opportunity to develop your skills further. The company offers a competitive salary, generous holiday allowances, and a profit-related bonus, making it an exciting place to advance your career.

Benefits

25 days holiday plus bank holidays

Birthday off

Profit-related bonus

Qualifications

• Previous experience in a telephone-based customer service role is essential.
• Tech support experience in mobile or app background is advantageous.

Responsibilities

• Provide high-quality product and service support to customers.
• Handle technical escalated customer complaints and problem-solving.
• Update the company CRM system and manage customer queries.

Skills

Customer Service

Technical Support

Problem Solving

Communication Skills

Teamwork

Education

Experience in Customer Service

Tech Support Experience (Mobile/App)

Tools

Salesforce

Microsoft Office (Word, Excel, Outlook)

ERP System

Job description

Customer Care Technical Support Specialist

Bicester

Commercial/Office Division

A new opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients.

Based in Bicester, the hours of work will consist of 09:00-17:00 Monday to Friday.

Duties of the role Customer Care Technical Support Specialist:

1. Building relationships with customers.
2. Advanced product and technical support.
3. Handling technical escalated customer complaints and problem solving to gain resolution.
4. Building knowledge regards the products and systems.
5. Manage queries and advising customers as to best option of product to meet their needs.
6. Updating the company CRM system Salesforce.
7. Support with support requests stemming from social media, and the company website.
8. Processing Orders.
9. Using a computer-based telephone ERP system.

Personal Attributes:

1. Have previous experience within a telephone-based customer service role.
2. Tech support experience gained within a Mobile phone or App background would be advantageous.
3. Computer literate and able to use Microsoft office packages, including Word, Excel and Outlook. Experience using a CRM system also would be advantageous.
4. Strong communication skills both written and verbal.
5. Work well within a team, supporting them when required.
6. Demonstrate a technical mindset using initiative and problem solving.
7. Be organised and able to work to deadlines.

Offering £32,000 per annum plus 25 days holiday plus bank holidays and your birthday off! There is also a company profit related bonus dependant on the company achieving annual targets.

Product training will be given to the right candidate; this is a great company to work for and develop your skills.

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.