Technical Customer Support

Adecco; Thame; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

10% Employer Pension Contribution

Discretionary annual bonus

Group Life Assurance

Health Cash Plan

Job summary

Adecco Group UK & Ireland is seeking a Technical Customer Support specialist in Long Crendon. This full-time, permanent role involves assisting customers by phone, email and chat, resolving delivery issues, processing refunds, and advising on product suitability.

You will handle returns and warranty matters, prepare quotations, and provide technical support with a proactive approach. A strong command of English and numeracy is essential.

Qualifications

• Experience in customer support, ideally with technical knowledge.
• Technical mindset and interest in how things work.
• Strong communication skills, both written and verbal.
• Ability to multitask across several enquiries.
• Excellent written and verbal English.
• Good numeracy and basic MS Office skills.

Responsibilities

• Respond to customer enquiries via telephone, email, and chat.
• Chase delivery issues with couriers.
• Handle amendments to customer orders.
• Manage product returns and warranty issues.
• Process refunds.
• Offer pre-sales product advice and technical support.
• Recommend products and advise on suitability.
• Conduct basic technical calculations.
• Prepare quotations and proforma invoices.

Skills

Customer support

Technical mindset

Strong communication

Multitasking

English proficiency

Numeracy

Tools

MS Office

Job description

Job Title

Technical Customer Support

Location

Long Crendon

Contract Details

Full time, Permanent

Salary

£30,000 per annum

Hours

Monday - Friday, 9am - 5pm (45 minutes lunch break)

Benefits & Perks

• 25 days annual leave + bank holidays
• 10% Employer Pension Contribution
• Discretionary annual bonus
• Group Life Assurance
• Health Cash Plan

Responsibilities

• Respond to customer enquiries via telephone, email, and chat
• Chase delivery issues with couriers
• Handle amendments to customer orders
• Manage product returns and warranty issues
• Process refunds
• Offer pre-sales product advice and technical support
• Recommend products and advise on suitability
• Conduct basic technical calculations
• Prepare quotations and proforma invoices

Essential Skills

• Customer support experience, ideally within a technical setting
• A technical mind and interest in how things work is essential
• Strong communication skills; confident in engaging with customers
• Must be able to multi-task and work on several enquiries simultaneously
• Excellent written and verbal English skills
• Good numeracy skills
• Proficient in MS Office suite

The Adecco Group UK & Ireland is an Equal Opportunities Employer.