Technical Support Engineer

Downtown Recruitment; Thame; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Pension contributions

Death in service cover

Cycle to work scheme

Job summary

Downtown Recruitment is seeking a Technical Support Engineer to join a technology business in Thame, Oxfordshire. You will provide first-line support for a range of software solutions and develop technical expertise through ongoing training.

The role involves handling support cases, communicating with customers, and delivering product demonstrations. The position offers full training, salary dependent on experience, 25 days holiday, pension contributions, death in service cover and a cycle to

Qualifications

• IT related education or training.
• Strong interest in software and IT systems.
• Good working knowledge of Microsoft Office applications.
• Clear written and verbal communication skills.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Confidence presenting solutions to customers.
• Experience with CAD software or sectors would be advantageous.

Responsibilities

• Provide first line telephone and remote technical support to customers.
• Log, manage and update support cases accurately within the CRM system.
• Investigate technical issues and escalate as needed.
• Keep customers informed with clear and professional communication throughout the support process.
• Work closely with technical and sales colleagues to deliver excellent customer service.
• Create technical content such as blogs and videos on common support topics.
• Deliver software demonstrations and assist with technical presales activities when needed.
• Maintain relevant software certifications and technical knowledge.

Skills

Customer-focused

Communication skills

Teamwork

Independent worker

Problem-solving

Education

IT-related education

Tools

CRM systems

CAD software

Job description

Our client a technology business is looking for a Technical Support Engineer to join its growing team. This Technical Support Engineer role offers the opportunity to provide first line support across a range of software solutions while developing technical expertise through ongoing training. The successful Technical Support Engineer will work closely with customers, delivering a high standard of service and helping to resolve a wide variety of technical issues.

Based in Thame, Oxfordshire.

Duties:

• Provide first line telephone and remote technical support to customers.
• Log, manage and update support cases accurately within the CRM system.
• Investigate technical issues and escalat
• Keep customers informed with clear and professional communication throughout the support process.
• Work closely with technical and sales colleagues to deliver excellent customer service.
• Create technical content such as blogs and videos on common support topics.
• Deliver software demonstrations and assist with technical presale activities when needed.
• Maintain relevant software certifications and technical knowledge.

Experience:

• IT related education, training or previous technical support experience.
• Strong interest in software, technology and IT systems.
• Good working knowledge of Microsoft Office applications.
• Clear written and verbal communication skills.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Confidence presenting solutions and ideas to customers.
• Experience with CAD software, manufacturing, engineering or architectural sectors would be advantageous.
• Knowledge of social media and digital marketing would be beneficial.

This Technical Support Engineer position offers full training, a salary dependant on experience, 25 days holiday, additional holiday incentives, pension contributions, death in service cover and a cycle to work scheme. If you are a customer focused Technical Support Engineer with a passion for technology,