Technical Support Specialist

TN United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Technician to join their dynamic team in Ely. This role offers the chance to provide crucial end-user support while working closely with the IT Manager. Ideal for those with a background in Service Desk environments, this position promises exposure to the latest technologies and a variety of IT projects. The successful candidate will engage with diverse stakeholders, ensuring effective onboarding and support across the business. If you're a strong communicator eager to develop your skills, this is a fantastic opportunity for you.

Qualifications

• Experience in a Service Desk or IT Support role is essential.
• Strong knowledge of cloud services and Windows OS is required.

Responsibilities

• Design and implement IT systems and policies.
• Support and upgrade the network across all offices.
• Install and configure hardware and software applications.

Skills

IT Support

Communication Skills

Windows Operating Systems

Active Directory Management

Cloud Services (Azure, AWS, GCP)

Team Player

Job description

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We are supporting a market-leader in their search for an IT Technician. Our client, one of the UK's top providers of managed service solutions are seeking an IT professional to join the team in Ely.

Working alongside the IT Manager, this role will help provide end user support across the business, and be fundamental in the implementation and maintenance of companywide IT infrastructure and network.

This is the perfect opportunity for anyone that has worked in Service Desk environment, seeking a varied role where you will gain exposure to the latest technologies and range of IT projects.

The successful candidate will require excellent communication and personable skills, to engage with a range of stakeholders across the business and provide in-person & remote support.

Responsibilities:

• Design, develop, implement and coordinate systems, policies and procedures.
• Work with the business departments to identify reporting requirements.
• Ensure smooth onboarding/offboarding of employees.
• Work with IT suppliers for procurement of IT equipment.
• Plan and implement IT projects.
• Support and upgrade the network across all offices.
• Perform routine maintenance on IT systems.
• Install, configure and update hardware and software applications.

Requirements:

• Proven experience working within a Service Desk environment or IT Support role.
• Experience with cloud services such as Azure, AWS, or GCP.
• Strong knowledge of Windows operating systems, Active Directory management, and Microsoft administration.
• Knowledge of Android & MacOS is desirable.
• A strong communicator, team player, and willingness to continue personal development.