Technical Support Specialist - Remote

Avansel Recruitment - HR Consultancy in UK; Birmingham; Remote; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to join their remote team. This role involves providing first-line support to customers, diagnosing software and hardware issues, and collaborating with internal teams to ensure seamless service delivery. The ideal candidate will possess strong troubleshooting skills and the ability to communicate technical concepts clearly to non-technical users. This is a fantastic opportunity to be part of a dynamic team that values innovation and customer satisfaction, offering a competitive salary and the chance to make a real impact in the tech support field.

Qualifications

• Prior experience in technical support or IT helpdesk is a plus.
• Strong troubleshooting and problem-solving skills are essential.

Responsibilities

• Provide first-line technical support via chat, email, and phone.
• Diagnose and resolve software and hardware issues for customers.
• Collaborate with internal teams to escalate complex cases.

Skills

Technical Support Experience

Troubleshooting Skills

Communication Skills

Job description

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Avansel Recruitment - HR Consultancy in UK provided pay range

This range is provided by Avansel Recruitment - HR Consultancy in UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are seeking a Technical Support Specialist to work remotely for a company based in Birmingham.

Salary & Terms

• Monday to Friday, 8:00 AM - 4:00 PM
• Occasional weekend shifts to provide 24/7 support coverage
• Salary between £30,000 - £35,000 per year, depending on experience
  
  

Role & Responsibilities

• Provide first-line technical support via chat, email, and phone.
• Diagnose and resolve software and hardware issues for customers.
• Collaborate with internal teams to escalate complex cases and provide solutions.
• Maintain accurate records of customer interactions and resolutions.
• Assist in developing troubleshooting guides and FAQs to enhance the customer experience.
• Meet performance metrics, including response time, resolution time, and customer satisfaction scores.
  
  

Minimum Requirements

• Prior experience in technical support, IT helpdesk, or a related field is a plus.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical concepts clearly to non-technical users.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Consumer Services

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