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Technical Support Specialist (Remote in UK)
Envista Holdings
Birmingham
Remote
GBP 25,000 - 45,000
Full time
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Job summary
An established industry player in digital dentistry is seeking a dedicated technician to join their dynamic team. This role involves resolving technical issues related to dental production, ensuring customer satisfaction through personalized support. You will provide telephone assistance to clinical customers and laboratories, diagnosing and troubleshooting dental equipment and CAD CAM software. With a focus on teamwork and communication, your contributions will help create educational materials and enhance customer experiences. If you are passionate about the dental sector and have a knack for technical support, this is the perfect opportunity for you.
Qualifications
- 3-5 years experience in Customer Service or sales in dental CAD CAM.
- Experience in the dental sector and advanced computer skills.
Responsibilities
- Provide technical support via phone/email for dental equipment.
- Assist customers with software installation and troubleshooting.
Skills
Education
Tools
Job description
Job Description:
The technician will be responsible for resolving technical issues related to digital dentistry production. Always ensuring customer satisfaction and demonstrating the professionalism of the team, ensuring personalized service for each customer.
- Telephone technical assistance to clinical customers in reviewing surgical plans through our software (NobelProcera and NobelClinician).
- Provides technical support via phone or email directly to customers by diagnosing, troubleshooting, repairing, and debugging dental equipment and dental CAD CAM software.
- Telephone technical assistance to laboratories in scanning and designing individual prostheses and structures.
- Remote technical assistance to customers in the daily use of software and hardware (scanners), as well as in new updates.
- Installation and reinstallation of software related to our IT and hardware solutions (via TeamViewer).
- Support in creating educational materials such as software tutorials and product procedures. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
Job Requirements:
- Valuable experience in the dental sector.
- 3 to 5 years of experience in Customer Service or direct sales in dental business with CAD CAM software services.
- Preferable a Degree in dental engineering or as a dental technician.
- Advanced user-level computer experience.
- Experience with Dynamics ticketing tool.
- Knowledge of SAP is an advantage, and experience using a CRM system is strongly preferred.
- Customer orientation.
- Teamwork.
- Communication skills.
- Quick issue resolution.
Operating Company: Nobel Biocare
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