Technical Support Specialist

Paynt; Market Harborough; Hybrid; GBP 29,000 - 45,000; Full time

Job summary

Join a dynamic payment solution provider as a Technical Support Specialist, where you'll deliver exceptional support to merchants. This innovative company is on the rise, offering a hybrid work model and a competitive salary starting from £29,000 per year. You will be integral in managing technical onboarding, collaborating with cross-functional teams, and ensuring customer satisfaction. With opportunities for growth and a supportive culture, this role is perfect for those passionate about fintech and eager to make a difference. If you thrive in a fast-paced environment and enjoy solving problems, this is the opportunity for you!

Benefits

Competitive Salary

Equity Compensation

Hybrid Work Model

Training and Certification Opportunities

Diverse and Supportive Culture

Qualifications

• Strong understanding of merchant acquiring and payment technologies.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide technical support to merchants via tickets, emails, and phone.
• Implement solutions related to e-commerce platforms and integrations.
• Maintain documentation for applications and system configurations.

Skills

Technical Support

E-commerce Knowledge

Problem-Solving Skills

Excellent Communication

Time Management

Education

1-2 years in Technical Support

Experience in FinTech

Tools

Jira

Confluence

Postman

SoapUI

Job description

Paynt Market Harborough, England, United Kingdom

Technical Support Specialist

Paynt Market Harborough, England, United Kingdom

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We are a dynamic payment solution provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and financial products. We operate in the UK, Ireland, Europe and North America.

At Paynt, we aim to be the preferred acquirer for European payment solution providers. We have grown considerably in the last 12 months and need experienced colleagues who can continue to help us push forward and achieve our vision, we’re seeking talented individuals to join us on our ambitious journey.

Who We’re Looking For

We are looking for a Technical Support Specialist who is an expert in financial technology and will ensure our merchants with exceptional and timely technical support.

Your regular working hours will be 10:30–19:00. During the first few months, while you're onboarding and going through training, you'll work 9:00–17:30 to help you settle in and get all the support you need.

What You’ll Do

• Provide technical support to Paynt merchants and partners via tickets, emails and phone.
• Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards.
• Manage technical onboarding of new merchants for the company.
• Maintain communication with third-party vendors.
• Responsible for maintaining up-to-date documentation for applications, and system configurations, providing detailed insights for troubleshooting and future reference.
• Follow established escalation procedures and escalate complex issues to higher-level support or IT teams while ensuring clear and concise information.
• Collaborate closely with cross-functional teams, including sales, account management and compliance, to address customer needs and concerns.
• Identify and assess growing customers’ needs, collect, and act on feedback.
• Participating in system and other related training, sharing knowledge.
• Participation in various team projects.

What You Bring

• Strong understanding of merchant acquiring, e-commerce, processors, and gateways.
• Familiarity with a range of payment methods, including credit cards, digital wallets, and other emerging payment technologies.
• Minimum 1-2 years of experience working as Technical Support Specialist (or similar), preferred experience within the FinTech industry.
• Excellent written and verbal communication skills in English required; additional fluency in other languages is an advantage.
• Familiarity with support tools such as Jira and Confluence.
• Knowledge of API tools such as Postman and SoapUI is desirable.
• Team player.
• Ability to adapt to a dynamic and fast-paced work environment.
• Strong time management with the ability to prioritize tasks and meet deadlines effectively.
• Problem-solving skills and the ability to navigate and resolve issues independently.
• Excellent interpersonal and communication skills, with a focus on delivering exceptional customer service.

What We Offer

• Competitive Salary starting from £29,000 per year, with regular reviews and Performance-Based Bonuses.
• Equity Compensation.
• Hybrid Work Model with standard working hours of 10:30–19:00.
• Great Office Space & Location (Market Harborough).
• Growth Environment: Training and certification opportunities.
• Diverse and Supportive Culture: Work in a lively, diverse, and fun environment with endless growth opportunities.

Why Join Paynt?

• Be part of an innovative and rapidly growing fintech company.
• Work with an international team driving real impact.
• Enjoy career growth opportunities in a company that invests in its people.
• Make a difference - your voice and expertise matter here!

Ready to make your mark in fintech? Share your application, and let's Paynt the future together!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Financial Services and IT Services and IT Consulting

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