Technical Support Specialist (Remote in UK)

Nobel Biocare; Birmingham; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative company in the medical equipment manufacturing sector is seeking a Technical Support Specialist to join their remote team in the UK. This role focuses on providing exceptional technical assistance to clinical customers and laboratories, ensuring seamless use of cutting-edge dental software and hardware. You will be responsible for diagnosing and resolving issues, creating educational materials, and maintaining high levels of customer satisfaction. If you have a passion for digital dentistry and a strong background in customer service, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 3-5 years of experience in customer service within the dental sector.
• Degree in dental engineering or as a dental technician preferred.

Responsibilities

• Provide technical support via phone and email for dental equipment.
• Assist customers with software installation and troubleshooting.

Skills

Customer Service

Communication Skills

Quick Issue Resolution

Teamwork

Customer Orientation

Education

Degree in Dental Engineering

Dental Technician Degree

Tools

Dynamics Ticketing Tool

SAP

CRM System

NobelProcera Software

NobelClinician Software

Job description

Technical Support Specialist (Remote in UK)

Join to apply for the Technical Support Specialist (Remote in UK) role at Nobel Biocare.

Job Description

The technician will be responsible for resolving technical issues related to digital dentistry production, always ensuring customer satisfaction and demonstrating the professionalism of the team, ensuring personalized service for each customer.

• Telephone technical assistance to clinical customers in reviewing surgical plans through our software (NobelProcera and NobelClinician).
• Provides technical support via phone or email directly to customers by diagnosing, troubleshooting, repairing, and debugging dental equipment and dental CAD CAM software.
• Telephone technical assistance to laboratories in scanning and designing individual prostheses and structures.
• Remote technical assistance to customers in the daily use of software and hardware (scanners), as well as in new updates.
• Installation and reinstallation of software related to our IT and hardware solutions (via TeamViewer).
• Support in creating educational materials such as software tutorials and product procedures. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.

Job Requirements

• Valuable experience in the dental sector.
• 3 to 5 years of experience in Customer Service or direct sales in the dental business with CAD CAM software services.
• Preferable a Degree in dental engineering or dental technician.
• Advanced user-level computer experience.
• Experience with Dynamics ticketing tool.
• Knowledge of SAP is an advantage, and experience using a CRM system is strongly preferred.
• Customer orientation.
• Teamwork.
• Communication skills.
• Quick issue resolution.

Operating Company

Nobel Biocare

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Medical Equipment Manufacturing