Technical Support Specialist (Remote in UK)

Job Description:

The technician will be responsible for resolving technical issues related to digital dentistry production, always ensuring customer satisfaction and demonstrating the professionalism of the team by providing personalized service for each customer.

• Telephone technical assistance to clinical customers in reviewing surgical plans through our software (NobelProcera and NobelClinician).
• Provides technical support via phone or email directly to customers by diagnosing, troubleshooting, repairing, and debugging dental equipment and dental CAD CAM software.
• Telephone technical assistance to laboratories in scanning and designing individual prostheses and structures.
• Remote technical assistance to customers in the daily use of software and hardware (scanners), as well as in new updates.
• Installation and reinstallation of software related to our IT and hardware solutions (via TeamViewer).
• Support in creating educational materials such as software tutorials and product procedures. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.

Job Requirements:

• Valuable experience in the dental sector.
• 3 to 5 years of experience in Customer Service or direct sales in the dental business with CAD CAM software services.
• Preferably a Degree in dental engineering or as a dental technician.
• Advanced user-level computer experience.
• Experience with Dynamics ticketing tool.
• Knowledge of SAP is an advantage, and experience using a CRM system is strongly preferred.
• Customer orientation.
• Teamwork.
• Communication skills.
• Quick issue resolution.

Operating Company: Nobel Biocare