Hybrid Mobile Support Advisor — VIP & SLA Focus

ARO Technology; Farnborough; Hybrid; GBP 23,875 - 24,500; Full time

Benefits offered by this job

Company Pension Scheme

Private Medical insurance

Life assurance

25 days holiday plus bank holidays

Health Club and Wellbeing Scheme

ARO Shares after 12 months

Job summary

A leading support services company in Farnborough is seeking Mobile Support Advisors to enhance customer interactions. This hybrid role requires delivering high-quality service, managing customer tickets, and collaborating across teams. Ideal candidates possess strong communication skills and a problem-solving mindset, with previous customer-facing experience being essential. Enjoy benefits such as private medical insurance, pension contributions, and 25 days holiday, plus bank holidays.

Qualifications

• Experience in a customer-facing role.
• Ability to problem-solve and learn quickly.
• High attention to detail.
• Experience in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Support customers via calls and cases.
• Manage customer tickets in the database.
• Prepare quotes and process orders.
• Liaise with suppliers for timely delivery.
• Provide troubleshooting support.
• Maintain accurate documentation.
• Assist with escalations and reporting.
• Build strong working relationships.
• Attend weekly and monthly meetings.

Skills

Customer-facing experience

Problem-solving skills

Attention to detail

Fast-paced environment experience

Communication skills

Tools

Microsoft Office

Job description

A leading support services company in Farnborough is seeking Mobile Support Advisors to enhance customer interactions. This hybrid role requires delivering high-quality service, managing customer tickets, and collaborating across teams. Ideal candidates possess strong communication skills and a problem-solving mindset, with previous customer-facing experience being essential. Enjoy benefits such as private medical insurance, pension contributions, and 25 days holiday, plus bank holidays.