Hybrid IT Sales Support Specialist

West Sussex.info; Portsmouth; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Upskilling apprenticeship training

Cycle to work program

Employee Assistance Programme

Social and wellbeing events

Breakout room facilities

Kitchen and shower facilities

Job summary

West Sussex.info is seeking a proactive Sales Support Executive to join their IT Systems Sales team in Portsmouth. This role involves managing customer inquiries, processing orders, and supporting Account Managers to enhance the customer experience.

The ideal candidate will have strong organizational skills, experience in administration, and a willingness to solve problems efficiently. Join a supportive team with a positive culture where your contributions matter.

Many perks are offered, including 25 days of holiday, upskilling apprenticeships, and social events.

Qualifications

• Experience in administration, customer service, or sales support.
• Strong communication skills with a variety of people.
• Confidence in using CRM and order processing systems.

Responsibilities

• Process quotes, orders, returns, and backorders accurately.
• Manage customer queries via phone, email, and ticketing systems.
• Work with Account Managers to keep orders on track.
• Resolve issues early to minimize delays.

Skills

Administration experience

Customer service skills

Relationship-building

Problem-solving

Tools

CRM systems

Order processing systems

Job description

West Sussex.info is seeking a proactive Sales Support Executive to join their IT Systems Sales team in Portsmouth. This role involves managing customer inquiries, processing orders, and supporting Account Managers to enhance the customer experience.

The ideal candidate will have strong organizational skills, experience in administration, and a willingness to solve problems efficiently. Join a supportive team with a positive culture where your contributions matter.

Many perks are offered, including 25 days of holiday, upskilling apprenticeships, and social events.