Hybrid Tech Support Analyst — Customer-Centric Problem Solver

Marmion; Tamworth; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Progressive holiday increase

Structured onboarding programme

Job summary

A tech firm is seeking a Software Support Analyst in Tamworth. The ideal candidate will have strong communication skills, experience in customer service, and a passion for tech. Responsibilities include providing technical support, managing customer relationships, and logging activities within CRM systems. The role offers hybrid flexibility and an onboarding program. Apply now if you have the relevant skills.

Qualifications

• Previous experience in a customer-facing role, ideally in software support.
• Excellent organisational skills to meet deadlines.
• Ability to take ownership of workload and solve problems.
• Excellent diagnostic and troubleshooting skills.
• Resilience in a fast-paced environment.

Responsibilities

• Build relationships with customers.
• Provide high-quality technical support.
• Handle technical support tickets via multiple channels.
• Provide updates on ticket progress.
• Support product releases and enhancements.
• Accurately log communications in the CRM.

Skills

Problem solving

Customer service

Strong communication skills

Organisational skills

Research and diagnostic skills

Adaptability

Education

Technical-related degree

Job description

A tech firm is seeking a Software Support Analyst in Tamworth. The ideal candidate will have strong communication skills, experience in customer service, and a passion for tech. Responsibilities include providing technical support, managing customer relationships, and logging activities within CRM systems. The role offers hybrid flexibility and an onboarding program. Apply now if you have the relevant skills.