Tech-Savvy Customer Support Advisor - Hybrid (Kent)

Huntress; Chatham; Hybride; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Skill development

Impactful work

Supportive team

Résumé du poste

Huntress is seeking a Customer Service & Technical Support Advisor in Kent. You will be the first point of contact for customers, addressing technical queries and ensuring a great experience.

The role involves hybrid work with one day per week in the Chatham office, and rest of the week from home, handling phone, email and chat inquiries. You’ll explain technical information clearly, troubleshoot issues, guide customers on products and features, and escalate complex problems when necessary.

Qualifications

• Experience in customer service or technical support.
• Confident using computers, systems and technology.
• Enjoys problem-solving and finding solutions.
• Ability to explain technical information in simple terms.
• Excellent communication skills and patient, helpful approach.
• Comfortable learning new systems and working in a team.

Responsabilités

• Handle customer enquiries by phone, email or chat.
• Guide customers through technical issues with clear explanations.
• Troubleshoot problems and provide solutions.
• Provide guidance on products, services and technical features.
• Log customer interactions and update internal systems.
• Escalate complex issues when needed.
• Deliver friendly, patient and professional service.

Connaissances

Customer service

Technical support

Communication skills

Problem solving

Team collaboration

Tech aptitude

Outils

CRM software

Description du poste

Huntress is seeking a Customer Service & Technical Support Advisor in Kent. You will be the first point of contact for customers, addressing technical queries and ensuring a great experience.

The role involves hybrid work with one day per week in the Chatham office, and rest of the week from home, handling phone, email and chat inquiries. You’ll explain technical information clearly, troubleshoot issues, guide customers on products and features, and escalate complex problems when necessary.