Technical Support Officer, Debt Advice & Quality

Citizens Advice Ltd; Grantham; On-site; GBP 27,000 - 36,000; Full time

Job summary

Citizens Advice Ltd in Grantham is seeking a Technical Support Officer to provide debt advice support to debt advisers and caseworkers, helping clients experiencing consumer debt, with a focus on energy debt.

You will conduct file reviews, provide observations and feedback, measure against quality frameworks, share best practices, and help identify training needs while developing processes to sustain high-quality advice.

Responsibilities

• Provide technical guidance to debt advisers and caseworkers on debt-related cases.
• Undertake file reviews, observations and feedback sessions with caseworkers.
• Measure and evaluate file reviews against quality frameworks.
• Identify and share best practice with caseworkers.
• Ensure training and development needs of caseworkers are identified.
• Develop processes and procedures to improve or sustain the quality of advice.

Job description

Citizens Advice Ltd in Grantham is seeking a Technical Support Officer to provide debt advice support to debt advisers and caseworkers, helping clients experiencing consumer debt, with a focus on energy debt.

You will conduct file reviews, provide observations and feedback, measure against quality frameworks, share best practices, and help identify training needs while developing processes to sustain high-quality advice.