CEDA Debt Caseworker

Citizens Advice; Grantham; On-site; GBP 25,000 - 32,000; Full time

Job summary

Citizens Advice in the Grantham area is looking for a Debt Advice Caseworker to join our team and provide high quality, confidential debt guidance and ongoing casework to clients experiencing consumer debt, with a focus on energy debt.

You will handle inbound calls within agreed timescales, book advice and casework appointments, and help clients maximise income or minimise expenditure while explaining options and implications.

Responsibilities

• Handle inbound calls from clients seeking help with their debts within agreed timescales.
• Book advice/casework appointments where appropriate and support clients in a professional manner and with sensitivity to their situation.

Job description

Debt Advice Caseworker

With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives. We are seeking a Debt Caseworker to join our team and deliver quality advice and ongoing casework to clients who are experiencing consumer related debt (with a focus on energy debt). This will involve handling inbound calls from clients seeking help with their debts within agreed timescales and booking advice/casework appointments where appropriate and supporting clients in a professional manner and with sensitivity and confidentiality to their situation. You will assist clients with identifying areas where clients could maximise income or minimise expenditure and explore options and their implications with clients to help them make fully informed decisions. Full training will be provided.